Operational Service Representative
2 months ago
Your Role
The Operational Service Representative is responsible for ensuring that our internal customers' experience is a
positive one each and every time they engage with the Operational Care Center. Specifically, the Operational
Service Representative is part of a team within Operational Care Center (OCC), who are responsible for direct
interaction with CCL's – Customer Care Locations, proactive customer service, problem solving, follow up,
interaction with our customer service collegues.
Your Competencies
? Customer (Relationship) Management
? Networking Skills
? Customer Service
? Written - English Skills
? Systems (Computer) competencies
? Analytical skills
? Communication skills
? Conflict Resolution Skills
? Organizing Skills
? Problem Solving
? Decision Making
? Ability to work under time pressures
Your Responsibilities (Essential Functions)
• Keeping meticulous files related to all sea import shipments.
• Collaborate with employees in all offices.
• Constantly challenging status quo when it comes to process improvement and cost control.
• Processing files while adhering to all policies and procedures.
• Maintain real time visibility of our customers' transactions
• Drive all elements of the customer into our core operating systems and tools by requesting Business
Profile creation/updates and maintaianance of Wiki page.
• Monitor, prioritize and balance customer specific needs on a daily basis by answering queries and
requests through multi channel communication streams.
• Collaborate with the system process team to drive automation utilization related to Operational Care
processes.
• Collaborate with the Customer Care Location to ensure we deliver on their customer commitments by
analyzing customer KPI reports in order to communicate and assist the CCL in implementing corrective
and preventative actions.
• Awareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & Dangerous
Goods) programs
Work Environment - In office position; typical office and computer lab environment
Pay Details: $22.70 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
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