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Customer Success Manager
6 days ago
As a rapidly scaling Series A startup that raised $34 million in funding, we're proud to partner with globally recognized brands such as ASUS, Docker, Activision, H&R Block, and many others. Our diverse team of curious, open, and hard-working individuals is committed to cultivating a fast-paced, agile culture that values personal and professional growth.
Role
We are looking for a Customer Success Manager who is a proactive problem solver and lightning-speed learner. We'll be counting on you to provide our clients with world-class customer service. We are looking for a high-energy hustler who knows what it takes to keep our customers happy and our churn low.
Key responsibilities include:
- Customers are your #1 priority, and you'll do whatever it takes to support them
- Learning our product inside and out to be able to solve questions quickly
- Onboard new clients with different use cases and ensure a successful transition to our product
- Track all tasks meticulously to make sure they are completed with in a reasonable time period.
- You'll also work closely with our project manager & development team to make sure all tasks are pacing for a timely delivery
- Maintain a deep understanding of our solutions and content and educate customers about the most relevant features/functionality for their specific business needs
- Work with sales engineers to synthesize data and translate complex ideas for development team
- Proven success in creating exceptional and impactful customer service experiences, preferably for a SaaS product
- Excellent project management experience, with the ability to balance multiple priorities in a fast-paced environment
- Outstanding communication, collaboration, and curiosity skills
- Strong analytical skillset - we're a data driven company
- Startup environment mentality
- Bonus points if you are a SQL or Tableau(or any other BI) wizard and familiar with the martech/adtech space
- Remote-first environment
- Competitive compensation
- Medical, and dental benefits
- 401K plan
- Unlimited PTO
- 13 paid holidays
- Professional development reimbursement
- Chance to get the company's stock options in the future
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