Operations Manager

4 weeks ago

Kansas City, Missouri, United States Chiefs Fit Full time

JOB TITLE: Operations Manager

COMPANY: Chiefs Fit

DIRECTLY REPORTS TO: General Manager

DEPARTMENT: Management Team

POSITION OVERVIEW

The Operations Manager (OM) ensures that the club delivers the best guest and member experience.

Responsible for communicating and upholding company standards and leading by example for managing a clean, friendly, and well-maintained club

Ensures that team members consistently execute the basics in punctuality, dress code, friendliness, and cleanliness

Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club

Hires, trains, and develops a strong team of Member Services, Recovery Lounge, and Fuel Zone professionals that delivers on company goals and reflects its values

Responsible for the successful attainment of department targets (e.g. customer service, cleanliness, Fuel Zone (if applicable) and Recovery Lounge revenue, and member retention)

Ensures that the facility is well equipped and provides a clean and safe environment for both members and employees

KEY RESPONSIBILITES

Service Management

Ensure that all club members are delivered a high member service experience

Proactively engage club member base, regularly greet and interact with members, respond to member emails, and efficiently resolve shift report requests

Resolve member concerns and complaints in a professional manner within club parameters

Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience

Assist General Manager (GM) in providing direction to third party janitorial service

Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience

Drive club efforts in achieving revenue goals in Fuel Zone (if applicable)

Drive club efforts in achieving revenue goals in Recovery Lounge

Work with GM in implementation of promotions and merchandising

Ensure that team members have completed the appropriate HR training

Implement operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance

Mediate club team member relation matters for all club operations team members

Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, file organization, member check-in, telephone inquiry, guest registration, ups sheet, cash handling, member ID cards, etc.

Make daily banking deposits

Order and maintain all supplies

Supervise point-of-sales (POS) operations

Maintain a fully engaged and high performing member service team that aligns with company values and goals

Hire (with GM approval) qualified Member Services, Recovery Lounge and Fuel Zone staff

Manage Member Services, Recovery Lounge and Fuel Zone staff schedule within budgeted hours submitted to and approved by GM

Conduct monthly meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals

Coach staff under the guidance of the GM and consult with the corporate office for additional direction when necessary

Perform other duties as required. Employee responsibilities are subject to change at any time

WORK SCHEDULE

This is a full-time management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and should allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require some early mornings, late nights, and weekends.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  • Field Operations Manager

    6 days ago

    Kansas City, Missouri, United States SPECTRUM Full time

    Job DescriptionAre you someone who enjoys solving problems with a creative touch? Do you thrive in a fast-moving environment that is always evolving? Can you use your innovative mindset to lead and cultivate a team for success? If so, this opportunity as a Field Operations Manager at Spectrum might be the perfect fit for you.Working at Spectrum means being...

  • Remote Operations Manager

    6 days ago

    Kansas City, Missouri, United States NorthPoint Development LLC Full time

    WarehouseQuote leverages technology and operational excellence to drive clarity, growth, and innovation into supply chains. Our clients hire us to manage their 3PL warehousing network. WarehouseQuote has built an integrated community of vetted 3PL warehousing partners that provides our clients with on-demand, scalable capacity. Inventory within the...

  • Healthcare Operations Manager

    3 weeks ago

    Kansas City, Missouri, United States DAVITA Full time

    7221 East Reno Ave, Midwest City, Oklahoma, 73110, United States of AmericaDaVita is a dynamic, growing and entrepreneurial company. We are seeking an ambitious, operationally-focused and results-driven leader. If you haven't considered Healthcare before, read on as we think you should. Healthcare Experience is NOT required.For the past 10 years, DaVita has...

  • Healthcare Operations Manager

    3 weeks ago

    Kansas City, Missouri, United States DAVITA Full time

    7221 East Reno Ave, Midwest City, Oklahoma, 73110, United States of AmericaDaVita is a dynamic, growing and entrepreneurial company. We are seeking an ambitious, operationally-focused and results-driven leader. If you haven't considered Healthcare before, read on as we think you should. Healthcare Experience is NOT required.For the past 10 years, DaVita has...

  • Manager Network Service Operations

    6 days ago

    Kansas City, Missouri, United States Canadian Pacific Railway Full time

    Select how often (in days) to receive an alert:Manager Network Service Operations Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout...

  • Operations Excellence and Continuous Improvement Manager

    6 days ago

    Kansas City, Missouri, United States The J. M. Smucker Company Full time

    Your Opportunity as the Operations Excellence and Continuous Improvement Manager. The Operations Excellence and Continuous Improvement Manager is responsible for coaching site pillar leaders and the entire plant organization towards the successful ut Continuous Improvement, Operations, Manager, Continuous, Operation, Improvement

  • Operations Intern

    4 weeks ago

    Kansas City, Missouri, United States teamworkonline Full time

    2024 OPERATIONS INTERNSHIPJob Description:We are seeking enthusiastic and dedicated individuals to join our team as Operations Interns and contribute to some of the best baseball tournaments in the country As an Operations Intern for Prep Baseball KC, you will have the opportunity to gain hands-on experience in the day-to-day operations of a busy and dynamic...

  • Manager Network Service Operations

    6 days ago

    Kansas City, Missouri, United States CP Full time

    POSITION ACCOUNTABILITIES Lead the department and provide direction and guidance to establish team priorities and define and manage workload Teach, train, coach, and mentor the team to develop consistent and best-in-class execution and customer service Foster and promote innovative solutions that drive cost reduction and continuous improvement of...

  • Stadium Operations

    4 weeks ago

    Kansas City, Missouri, United States teamworkonline Full time

    Union Classification: Grounds MaintenancePosition Profile: Part Time Groundskeeper Department: Stadium OperationsReports to: Head Turf ManagerRate of Pay: $21.82/hourJOB SUMMARY: This is a Part time (non-exempt) position working as Landscape and Field Maintenance Personnel. This position will work alongside the Stadium Operations Department and assist with...

  • Stadium Operations

    3 weeks ago

    Kansas City, Missouri, United States teamworkonline Full time

    Union Classification: Grounds MaintenancePosition Profile: Part Time Groundskeeper Department: Stadium OperationsReports to: Head Turf ManagerRate of Pay: $21.82/hourJOB SUMMARY: This is a Part time (non-exempt) position working as Landscape and Field Maintenance Personnel. This position will work alongside the Stadium Operations Department and assist with...

  • Superintendent Operations

    3 weeks ago

    Kansas City, Missouri, United States CPKC Full time

    Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and...

  • Superintendent Operations

    3 weeks ago

    Kansas City, Missouri, United States CPKC Full time

    Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and...

  • Stadium Operations

    6 days ago

    Kansas City, Missouri, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Union Classification: Grounds Maintenance Position Profile: Part Time Groundskeeper Department: Stadium Operations Reports to: Head Turf Manager Rate of Pay: $21.82/hour JOB SUMMARY: This is a...

  • Forklift Operator

    6 days ago

    Kansas City, Missouri, United States Aerotek Full time

    Job DescriptionDescription:Operate forklifts (sit down and stand up)Perform reach truck operationsHandle pallets and materialsUtilize RF scanner for inventory managementSkills:Operating forklifts (stand up and reach)Experience with Crown forklift and cherry pickerMaterial handlingRF scanner operationAdditional Skills & Qualifications:Prior experience with...

  • Operations Leader

    4 weeks ago

    Kansas City, Missouri, United States Sephora Full time

    Job ID: 249016Store Name/Number: KS-Legends Kansas City (1400)Address: 1847 Village West Pkwy, Suite K-1177, Kansas City, KS 66111, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As an Operations Leader, you'll be at the helm of our store operations, ensuring a smooth and...

  • Operations Leader

    3 weeks ago

    Kansas City, Missouri, United States Sephora Full time

    Job ID: 249016Store Name/Number: KS-Legends Kansas City (1400)Address: 1847 Village West Pkwy, Suite K-1177, Kansas City, KS 66111, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As an Operations Leader, you'll be at the helm of our store operations, ensuring a smooth and...

  • Operations Supervisor

    6 days ago

    Kansas City, Missouri, United States Kellanova Full time

    Description of the PositionWe are looking for a skilled Operations Supervisor to lead the night shift production team at our Kansas City plant. In this key role, you will be responsible for managing the day-to-day activities of our manufacturing facility, ensuring smooth production processes, quality control, and compliance with safety regulations.Key...

  • Sanitation Operator

    4 weeks ago

    Kansas City, Missouri, United States Niagara Bottling Full time

    Welcome to our Team Member career opportunity section. Here you can view our current job openings and apply for positions online.Internal Candidate Reminders:1) Notify Your Supervisor - Prior to applying, employee must notify their current supervisor or local HR Manager/Generalist.2) Career Profile - Prior to applying to a role, employee must complete their...

  • Sanitation Operator

    3 weeks ago

    Kansas City, Missouri, United States Niagara Bottling Full time

    Welcome to our Team Member career opportunity section. Here you can view our current job openings and apply for positions online.Internal Candidate Reminders:1) Notify Your Supervisor - Prior to applying, employee must notify their current supervisor or local HR Manager/Generalist.2) Career Profile - Prior to applying to a role, employee must complete their...

  • Marketing Operations Leader

    6 days ago

    Kansas City, Missouri, United States Hallmark Full time

    Marketing Operations Leader – Traffic and Workflow Optimization Job Category :MarketingRequisition Number :MARKE003027Apply nowPosted : April 30, 2024Full-TimeLocations Showing 1 locationDescription WHO WE ARECome join us. You'll add value to one of the world's most iconic consumer brands and be part of our company with a life-affirming purpose to inspire...