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RV Park Manager
3 months ago
Ensures guest privacy is maintained at all times.
Must possess a welcoming manner and positive attitude, demonstrate effective communication skills, professionally interact with guests, answering guest questions concerning vacation rental and base facilities; and provides information about local attractions.
Provides assistance in handling customer complaints, involving management as necessary.The function of the position is to supervise all front desk operations and reservations including cashiering, reservations, and site assignments to maximize occupancy.
Supervises four or more NF-2 Front desk personnel.The incumbent trains, instructs and supervises personnel assigned to the front desk both in the formal training setting and on-the-job training.
Plans and schedules ongoing production oriented work for all front desk personnel on a daily, weekly, monthly, and quarterly basis adjusting staff levels as required to meet the workload demand.
Participates in hiring front desk staff and makes selections for positions, evaluates and counsels staff, completes performance evaluations, approves leave requests, resolves employee complaints, and recommends performance awards.
Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective actions(s) as necessary under the guidance of Human Resources.
Supports CMC's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and /or reprisal; ensures all subordinate staff understand and adhere to the policy; and ensures treatment of all staff is fair and equitable.
Reviews reports from the Night Audit concerning occupancy, vacancy, all accounting system and other related areas. This includes statistical analysis, reporting procedures and analyzing audit reports to ensure accountability of personal and revenue.Responsible for maintaining accounts, preparing statements, posting payments and charges, collecting delinquent payments, developing and implementing checks and balances to insure proper handling of accounts.
Ability to communicate effectively both orally and in writing.Other duties as assigned.