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Project Manager, Customer Success Implementations

3 months ago

Mesa, Arizona, United States eVisit Full time

Company Background

  • eVisit, headquartered in Mesa, AZ, is a telemedicine software company seeking to revolutionize healthcare delivery by creating physician-first tools that fundamentally simplify healthcare.
  • Our HIPAA compliant telemedicine software was built for providers, by medical physicians, to optimize patient flow and boost practice revenue; while providing added convenience and high-quality care to patients, whether at work, home, or on the road.
  • eVisit is the fastest growing telemedicine software platform. The company is comprised of a unique team of talented individuals whose experiences are driven from backgrounds in healthcare and software development fields.

Customer Success Project Manager

  • As a member of the Customer Success Organization, the Project Manager will be responsible for coordinating internal and client resources to deliver customer-facing projects on time, on budget, and to specification. It's a dual role that will support customer implementations, while focusing on improving internal processes and capabilities so we can continue to deliver world class service to our customers. In addition to initial implementation projects, this individual will manage projects related to customer expansions and special projects that may occur during a customer's lifetime.
  • This is an enterprise level role, so a successful CS PM would have at least 5 years of recent Customer Success experience, including management and cross-functional project management. Industry experience in SaaS & Healthcare is required.

About You:

  • You are passionate about technology and its potential to positively impact everyone's access to
  • higher quality, more convenient healthcare.
  • You have experience managing complex, multi-faceted enterprise level projects.
  • You are a fanatic about customer success.
  • You have strong attention to detail; you understand that the details of the project are ultimately what brings success.
  • You are a dynamic communicator that knows how to modify the same message to be relevant to a wide array of audiences.
  • You're dedicated to professional development and personal growth

Job Responsibilities/Major Functions:

  • PMP Certification (preferred, not required) & NPS/CSAT familiarity
  • Strong leadership, relationship-building and presenting skills
  • Experience with SaaS, implementing enterprise size organizations, and Healthcare
  • Responsible for project risks, key decisions, issue resolution and maintains overall accountability
  • Manage full lifecycle (from initial start-up through closing) of projects (including all projects and work streams within its meeting time, cost and scope targets)
  • Ability to navigate and manage project status, ongoing resource needs, and budget alignment
  • Manage time-bound and/or continuous programs including project scoping, schedule, risk mitigation, issue management and resource planning
  • Partner internally with Customer Success, Sales, Product, Engineering and Marketing to create coordinated project plans and align these plans with customer expectations
  • Align with Customer Project Managers for joint risk management and reporting against progress as necessary

Requirements

  • Bachelor's degree or equivalent practical experience required, MBA preferred.
  • 3+ years of experience as a Customer Success Project Manager, Account Manager, Business
  • Development Manager, or Similar.
  • Experience working in or with Healthcare organizations.
  • Experience reading and interpreting contracts, espousing attainable project plans driven by
  • contract milestones and expected deliverables.
  • Strong financial acumen and business sense.
  • Strong problem solving and analytical skills; ability to evolve business and product strategy
  • based on research, data, and industry.
  • You learn technology quickly and navigate it with ease.
  • Ability to travel 10% of time in US

Benefits

  • Competitive salary
  • Great benefits package including medical, dental, vision, HSA & FSA plans
  • 401(k)
  • Generous PTO plan, plus 12 paid national holidays
  • Fun, collaborative environment where the company is working to define the future of telemedicine
  • Excellent opportunity for professional growth