Surgery Scheduler

2 weeks ago

Edina, Minnesota, United States i-Health Full time

The Surgery Scheduler is responsible for coordination of clerical, scheduling duties and phone calls. Also responsible for coordination of registering patients, as necessary.

This is a full-time position working M-F from 8:00 am - 4:30 pm out of our Edina and Plymouth locations.

Haugen OB/GYN is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

  • Responsible for accurately scheduling surgeries/procedures, notifying patients of any time changes
  • Update insurance information as appropriate and ensure updates get on patient's chart
  • Work in conjunction with Physicians and Manager on block scheduling and utilization
  • Work with the Patient Services Representative's team on the flow of the schedule to maintain smooth work flow of the day
  • Assist in training new staff in scheduling as necessary
  • Communicate equipment availability to team on a weekly basis
  • Report occurrences through the center's established occurrence reporting process related to employee and/or patient/visitor events
  • Foster the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor)
  • Participate in acceptable continuing education, fostering career and skill development including meeting departmental continuing education requirements
  • Maintain strong, interpersonal relationships, professionalism and communication with all physician office schedulers and other coworkers
  • Assist in managing controllable costs by the proper, non-wasteful use of Surgery Center resources
  • Actively participate in Quality projects. Identify issues and assist in collection of data for Quality purposes
  • Contribute personally to the "team oriented" environment by demonstrating cooperative, constructive, problem-solving interaction with all Surgery Center employees
  • Participates in department/team meetings
  • Serve as backup for the Patient Services Representative as needed
  • Any and all other duties as assigned

Education and Experience Requirements:

  • High School diploma/GED or equivalent
  • Two years' experience in related field
  • Medical technology knowledge
  • Strong verbal and written communication skills
  • Excellent interpersonal skills and ability to interact effectively with all levels of the organization
  • Ability to multi-task and manage competing priorities, while achieving results in a fast-paced environment

Essential Requirements:

Ability to:

  • Comply with company policies, procedures, practices and business ethics guidelines.
  • Complete job required training.
  • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
  • Demonstrate prompt and reliable attendance
  • Work in the clinic, office or surgery center during business hours
  • Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
  • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
  • Communicate and interact in a respectful and professional manner
  • Prioritize workload while being flexible to meet the expectations of the daily operations
  • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
  • Understand and execute a variety of instructions
  • Effectively operate equipment and communicate on and operate the phone system
  • Work independently with minimal supervision
  • Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

  • Integrity - Do the right thing and take responsibility for what you do and say
  • Service - Consistently contribute to deliver an exceptional experience
  • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
  • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
  • Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

  • Clinic setting

Notes:

  • Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
  • This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.


Infinite Health Collaborative (i-Health) is an Equal Employment/Affirmative Action employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.

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