Front Office Manager

4 weeks ago

Edina, United States Twin Cities Orthopedics Full time

The Front Office Manager is responsible for managing the day-to-day front desk operations, ensuring excellent patient service and delivery of care. This position is also responsible for maintaining relationships between physician offices and hospital partner(s) as applicable.

Full-time role, Monday - Friday variable days and hours. No Weekends or holidays out of our Edina Specialty Surgery Center.

Revo Health is a professional services company that partners with multiple healthcare groups to deliver exceptional patient care. This position will be employed by Revo Health, working closely with Infinite Health Collaborative (i-Health) and its operating divisions. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

* Oversees the ASC Business Office and HIMS, ensuring excellent patient service and delivery of care.
* Staffs the front office and scheduling office to accommodate the surgical schedule and block schedule.
* Develops communication strategies with surgery schedulers to increase OR utilization.
* Manages business operations policies and procedures and verifies their consistent and accurate use.
* Assists Director in maximizing OR capacity and profitability. Initiates development and maintenance of AAAHC policy and procedure manual and follows all policies and procedures per governing bodies and AAAHC.
* Oversees the patient pre-admission process in conjunction with the Pre-OP/PACU Manager.
* Oversees and participates in all ASC software processes.
* Facilitates department meetings, utilizing department leads as necessary.
* Responsible for recruitment, retention, orientation and training of qualified staff to carry out the duties of their job description, maintaining the i-Health ASC quality and performance standards.
* Manages the staff licensing and credentialing process by ensuring all providers are current and facilitates annual peer review for any credentialed medical or professional staff.
* Works with CVO contacts to maintain proper credentialing records
* Analyzes, recommends and manages projects for systems and procedures related to staffing, workflow and information needs.
* Manages concerns raised by physicians that include, but are not limited to, business processes, services reimbursement and scheduling.
* Ensures staff members receive recognition, development, coaching, and when appropriate, counseling, including employee rounding and delivering performance reviews.
* Reports occurrences through the center's established occurrence reporting process related to employee and/or patient/visitor events.
* Actively participates in Quality projects, identifying issues, contributing ideas for improvement, and assisting in collection of data for Quality purposes.
* Manages the entry and storage of ASC medical records and works collaboratively with i-Health to proactively plan for future growth and expansion associated with medical records.
* Any and all other duties as assigned.

Education and Experience Requirements:

* High school diploma/GED or equivalent required
* Bachelor's degree preferred.
* Two years related experience required, ASC experience preferred.
* Management experience preferred.

Essential Requirements:

Ability to:

* Comply with company policies, procedures, practices and business ethics guidelines.
* Complete job required training.
* Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.).
* Demonstrate prompt and reliable attendance.
* Work in the surgery center during business hours.
* Travel independently throughout the surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required.
* Frequent lifting and/or moving up to 25 pounds with occasional lifting and moving of a maximum of 50 pounds may be required.
* Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines.
* Communicate and interact in a respectful and professional manner.
* Prioritize workload while being flexible to meet the expectations of the daily operations.
* Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
* Understand and execute a variety of instructions.
* Effectively operate equipment and communicate on and operate the phone system.
* Work independently with minimal supervision.
* Travel to other work locations, if required.

Performance Expectations - i-Health's Core Values:

* Integrity - Do the right thing and take responsibility for what you do and say
* Service - Consistently contribute to deliver an exceptional experience
* Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
* Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
* Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

* Surgery center setting

Notes

* Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
* This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

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