BWPO Practice Assistant II

2 months ago

Brookline, Massachusetts, United States Brigham & Women's Hospital(BWH) Full time

Brigham and Women's Hospital is dedicated to:


• serving the needs of our local and global community


• providing the highest quality health care to patients and their families


• expanding the boundaries of medicine through research


• educating the next generation of health care professional

Brigham and Women's Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women's Hospital. Your work will be distinguished by delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence.

All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:

People: Focus on serving the community through collaboration and respect

Self Management: Accountability, professionalism and commitment to growth and development

Organization: A commitment to quality, service and exceptional performance

Meeting these expectations is key to the success of your department and the organization.

Responsibilities include:

· Processes patient arriving for appointment. Verifies appointments, reviews both registration and fiscal data base information, updates on-line information as appropriate; verifies insurance member cards in Edi or Nehen and issues correct encounter/billing form specific to patient's appointment. Updates the change of address. Inaccurate information can result in the inability to reach patients in cases of emergency and/or loss of revenue.

· Performs cashiers function, seeking, receiving and issuing receipt for payments, co-pays and credit card from clients. Reviews patient financial status and refers appropriate patients to Ambulatory Financial Representatives for assistance in application to hospital free care entitlement programs as well as management of outstanding balances.

· Reviews, adjusts and seeks clinician's assistance to resolve problems on all encounter forms for billing purposes prior to entry in computer terminal.

· Answers phone in a courteous timely manner, screens all calls for emergencies and makes appointments as needed making sure clients' needs are met.

· Schedules medical, dental and nutrition appointments for clients in computer. Follows established procedures and adheres to guidelines for appropriate bookings. Checks LMR to verify date of last physical.

· Records clear, concise, accurate messages and prescription refills and ensures their timely delivery to staff. Using clinical messaging system in LMR

· Distributes mail, faxes and other assigned clerical tasks.

· Performs other tasks that help coordinate all systems, which impact on patient access and flow (reminder calls, cancellations, no shows) as required. Schedules radiology appointments in Precipio/Radvise.

Level of education required:

· Minimum of a high school diploma or GED.

· Work experience required:

· Minimum one-year applicable work experience required.

· Some additional training in office systems or other post high school education preferred

Technical skills required:

· Fluent in Spanish (preferred), verbal and written communication skills required

· Knowledge of practice operations and standards. understanding of procedures including filing, copying, scanning, printing, and faxing.

· Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information.

· Verbal skills: Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner.

· Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems.

· Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages.

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