IT Help Desk

2 weeks ago

Chicago, Illinois, United States RKON Full time

Help Desk Analyst

At RKON, we're proud of the culture we've created—and the loyalty and dedication of our employees, many of whom have been with the company since our founding in 1998. Our culture is also challenging and fast-paced to keep up with the ever-evolving IT industry we serve. Crain's Fast Fifty, CRN Fast Growth 150 and Inc. 5000 have recognized our company for the tremendous organic growth we've achieved. To continue this growth, RKON invests heavily in our employees by offering comprehensive benefits and development, a wellness program and the opportunity to be part of a casual and family-friendly work environment.

Position Profile:

We are pursuing IT Help Desk (End User Engineer) professionals who are looking to elevate their career. This role will provide the opportunity to get hands on experience with the latest bleeding edge technologies. RKON provides an almost limitless potential for upward mobility in the fields of security, networking, and virtualization. Our Help Desk is viewed as a training program for these verticals.

The ideal candidate will a strong desire to pursue a career in IT. Our Help Desk professionals are expected to provide high quality end user support with a strong background in PC support (windows/Mac) and proven experience with Microsoft Office 365. Must possess above average customer service, organizational, verbal and written skills.

Responsibilities Include:

  • Provides world class customer service with a focus on setting a positive and supportive tone with end users
  • Reacts and responds to tickets and alerts to ensure maximum possible service availability and performance
  • Provides Level 1 and 2 support for incidents (problem/issues) or service requests related to hardware, software, mobile devices and network connectivity
  • Records ticket and status information in a timely / accurate fashion
  • Troubleshoots and resolves incidents and/or escalate as required with support vendors and RKON senior support engineers
  • Facilitates resolution of tickets/service requests while meeting or exceeding defined service level expectations
  • Contributes and maintains accurate documentation to provide consistent solutions
  • Assists level 2 systems and network security teams with tasks as server builds, firewall policy updates and system backups
  • Completes assigned administrative projects (i.e. testing and other project related tasks)
  • Other duties as assigned

Requirements:

  • A desire to pursue a long-term career in IT, and a strong customer service background.
  • Preference for one to two years of experience in a Help Desk related role.
  • Excellent teamwork, communications and interpersonal skills
  • Active Directory knowledge - fundamentals.
  • Professional telephone demeanor with strong customer service skills and attention to detail
  • Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction
  • Hardware and software support for both desktop/laptop computers and printers
  • Follows company standard hardware and software configurations
  • MS Office (Word, PowerPoint, Excel) skills is required
  • ITIL knowledge or other IT certifications preferred
  • Ability to be punctual and maintain a varied schedule from week to week including rotating off hours coverage (nights/weekends)
  • Familiarity with enterprise systems (server, backup, active directory) and network switches/firewalls a bonus but not required

Job Type: Full-time

  • Front Desk Receptionist/Office Admin

    7 hours ago

    Chicago, Illinois, United States IHC Construction Companies LLC Full time

    It is the responsibility of the Front Desk/Office Admin to manage the front desk and office admin duties effectively and efficiently, while maintaining a friendly, helpful, patient, and professional demeaner.Essential Job Duties and Responsibilities:Greet, welcome, announce, direct, assist visitors upon arrival. Answer/Transfer calls to appropriate person....

  • Lead Support Engineer

    4 weeks ago

    Chicago, Illinois, United States Early Bird Full time

    Snapsheet exists to simplify claims.The Lead Support Engineer will work collaboratively with our Director of IT and put your skills in communication, help desk, hardware, and software to build the best possible solutions to help Snapsheet continue its rapid growth today and in the future.Experience with Bash, PHP, Python, and Powershell (Ruby experience is a...

  • Administrative Assistant

    6 days ago

    Chicago, Illinois, United States TreeHouse Foods Full time

    Employee Type:Full timeLocation:IL ChicagoJob Type:AdministrationJob Posting Title:Administrative Assistant About Us: TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of production facilities across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends...

  • Full Stack Developer

    6 hours ago

    Chicago, Illinois, United States S Force IT Solutions LLC Full time

    REQUIREMENTS/CHARACTERISTICS 0-2 years of experience in building software solutions Experience coding in one or more of these programming languages JavaScript/TypeScript Java or Go Working experience with one or more of these frameworks React / Redux Spring Boot Working experience with both SQL and NoSQL databases Experience working with any/all of these...

  • Trade Desk Operations Engineer

    2 days ago

    Chicago, Illinois, United States Selby Jennings Full time

    Trade Operations Engineer (Night Shift) Needed in Chicago Introduction:Our client, a renowned financial firm based in the bustling city of Chicago is currently seeking an experienced and knowledgeable trade operations engineer to join their dynamic technology team. The ideal candidate will have experience supporting trading environments including PMs and...

  • Night Desk Clerk

    2 days ago

    Chicago, Illinois, United States Virgin Hotels Chicago Full time

    Who We AreWe love what we do and what we do is important We believe that everyone should leave feeling better this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for...

  • Host

    4 weeks ago

    Chicago, Illinois, United States 10Pin Bowling Lounge Full time

    10pin Bowling Lounge is seeking Host/Hostess for the front desk reception. No prior experience is necessary for this position but are seeking hospitality minded individuals willing to learn and train on the job. The Host/Hostess will have the responsibility of providing an amazing bowling experience to our guests, greet them with a smile and deliver prompt,...

  • Housekeeping Supervisor

    6 hours ago

    Chicago, Illinois, United States Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop Full time

    Job Title: Housekeeping SupervisorStatus: Non-ExemptJob SummaryAssists with the management and operation of housekeeping and laundry departments to ensure orderly and attractive conditions in the hotel. Promotes an atmosphere of cleanliness and superior customer care for hotel guests.Essential Duties and ResponsibilitiesAssist Executive Housekeeper in...

  • Accounting Project Coordinator

    2 weeks ago

    Chicago, Illinois, United States UL Solutions Full time

    JOB DESCRIPTIONReporting to the SVP & Chief Accounting Officer, the Project Coordinator will serve as the Project Lead for the UL Solutions Global Accounting team. This role is hybrid (3) days a week based out of our Northbrook or Chicago office.RESPONSIBILITIESCoordinates public company activities, meetings, scheduling, signatures and attendees.Establish...

  • Application Support Specialist

    5 hours ago

    Chicago, Illinois, United States Alliant Credit Union Full time

    As an Application Support Specialist, you will report to the Senior Manager of the Service Desk and Support team. In this role, you will ensure the smooth functioning of software applications such as on-line banking and mobile banking by providing technical assistance to users, and contributing to the overall success of our technology solutions....

  • Housekeeper

    3 weeks ago

    Chicago, Illinois, United States Residence Inn by Marriott Chicago DowntownLoop Full time

    Job Number Job Category Housekeeping & LaundryLocation Residence Inn Chicago Downtown/Loop, 11 South LaSalle Street, Chicago, Illinois, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond promptly to requests from guests and other departments. Fill cart with supplies and transport...

  • Property Coordinator MSB

    2 weeks ago

    Chicago, Illinois, United States Residence Inn Chicago DowntownMagnificent Mile Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Residence Inn Chicago Downtown Magnificent Mile, 11 S La Salle St, Chicago, Illinois, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryEnsure on-property event execution and provide administrative support for MSB property...

  • MSB Property Coordinator

    2 weeks ago

    Chicago, Illinois, United States Residence Inn Chicago DowntownMagnificent Mile Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Residence Inn Chicago Downtown Magnificent Mile, 101 East Erie Street, Chicago, Illinois, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryEnsure on-property event execution and provide administrative support for MSB...

  • Sr Analyst, HR Application Support

    3 weeks ago

    Chicago, Illinois, United States Exelon Full time

    DescriptionWe're powering a cleaner, brighter future.Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.We're powered by purpose-driven people like you who...

  • Field Engineer 2

    1 week ago

    Chicago, Illinois, United States Unisys Corporation Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • Academic Records Assistant 2

    4 weeks ago

    Chicago, Illinois, United States Northwestern University Full time

    Job ID49661LocationChicago, IllinoisDepartment: School of Professional StudiesSalary/Grade: NEX/10Job Summary:To assist students in registrations/petitions, facilitate accurate course scheduling, and assist the SPS registrar's office in maintaining accurate student records.Specific Responsibilities:Registration Processes* Process all registration requests.*...

  • IT Operations Intern

    4 weeks ago

    Chicago, Illinois, United States LogicGate Full time

    LogicGate was founded with a rebellious spirit and lofty objective: to build a modern risk management platform that helps our customers grow by transforming business risks into opportunities. Since our founding in 2015, we've secured more than $156M in four funding series to help us grow into the company we are today, but we're not done yet. LogicGate...

  • Field Service Controls Engineer

    1 month ago

    Chicago, Illinois, United States ATS Automation Full time

    OVERVIEW:The Field Service Controls Engineer is be responsible for providing technical service support for Comecer equipment to our North American (NA) customers. Specifically with regard the the controls aspects of Comecer systems including Siemens and Rockwell PLC/HMI. Will help drive the sales of Comecer After Sales Service maintenance agreements, service...

  • Systems Management Analyst

    1 week ago

    Chicago, Illinois, United States Tempus AI Full time

    Passionate about precision medicine and advancing the healthcare industry?Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical...

  • Senior System Engineer I

    4 days ago

    Chicago, Illinois, United States Alter Domus Full time

    ABOUT US We are Alter Domus. Meaning "The Other House" in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative,...