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Director of Banquets

1 month ago

Charlotte, North Carolina, United States The Ballantyne, a Luxury Collection Hotel Full time
Job Description

Job Description:

We're looking for a qualified team member to take on the planning and supervising of all banquet activities, from set up of banquet space, to servicing events, and break down of rooms; ensuring the hotel displays a very high level of quality service.

Primary Responsibilities:

Supervises set up of banquet space to ensure timely and accurate room sets and ensures service staff is prepared, organized, and delivers high standards of service.
Reviews event orders with clients; responds quickly to last minute changes; answers questions to guests' satisfaction; reviews guest check with client after function and obtains signature.
Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Ensures proper sequence of service for events.
Schedules employees at proper staffing levels; watches labor costs daily to ensure efficiency in scheduling.
Requisitions supplies when needed and maintains adequate levels of inventory supplies to meet function needs.
Maintains orderly back areas and ensures equipment is kept clean and stored in a secure manner.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures and is able to effectively communicate them to subordinates.
Aggressively recruits and staffs department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews).
Conducts training classes regarding safety, security, department procedures and service guidelines.
Fulfills Manager on Duty shifts.
Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
Ability to work in a fast pace environment
To be familiar with cost control and P & L system
Being able to motivate all banquet staff
Very attentive to details

Note: Other duties as assigned by supervisor or management
Qualifications:

Education/ Experience:

High School diploma or equivalent. A minimum of two years of food and beverage and/ or hospitality related work experience required.

4- or 5-star hotel service experience preferred

Certification and/or License Requirement: Alcohol awareness certification and/or food service permit as required by local or state government agency. Food Service certification as required by franchise.

Skills:

Leadership skills.

Strong oral and written communication skills.

Attention to detail.

Planning and organizational ability.

Customer Service.

Working Conditions:

Will be required to work nights, weekends and holidays.

Will be required to work in fast paced, stressful environment.

Benefits and Perks:

401k after 90 days, fully vested, company match to 3%
Medical (3 plan choices)
Dental (2 Plan choices)
Vision
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Generous Paid Time Off policy
Marriott Hotel Discounts Worldwide
Northwood Hospitality Discounts

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Source: Hospitality Online

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