Product Manager

2 months ago

San Francisco, California, United States tapwage Full time
From the Lloyd's of London coffee shop to the moon landing, every venture relies on insurance. The $1 trillion insurance industry is fundamental to our economy and society, but remains stuck in the stone age. Incumbents rely on antiquated pen-and-paper process and there's a huge opportunity to transform it through technology. At Newfront, we're building software to supercharge insurance brokers and help them deliver a delightful experience to clients.

While we're a technology-driven company, we believe that people and trusted relationships matter. Newfront believes in empowering people rather than "disrupting" them. Our singular mission is to create the future of work for this massive industry.

We believe breakout growth creates breakout opportunities and diversity drives innovation.

As a Product Manager at Newfront you'll be responsible for product definition and execution.

You'll work across multiple stakeholders at Newfront to explore problem spaces and help define concrete projects for the product engineering team to tackle to unlock Newfront's growth as a business.

We create products for 3 major user groups – our clients, brokers, and the servicing team.

Clients:

Insurance is a complicated product that costs a lot, and the bigger your business is, the more difficult it can be to understand and purchase the right coverage.

We want to make the purchasing experience transparent and understandable in order to give clients peace of mind.

During the policy term, it should be quick and easy for them to request updates, make claims, pay, or otherwise get help from their servicing team.


Brokers:
We help them turn leads into sales. Insurance brokers are like a sales team in a traditional SaaS company.

They need a dashboard that clearly communicates the status of all of their clients, tracks their leads, shows their progress towards sales goals, and enables collaboration between them and the servicing team.


Servicing team:
This team includes account managers and operations specialists responsible for providing stellar service to our clients.

They are the backbone of the company since the quality and efficiency of their work directly translate into year-over-year retention of Newfront's clients.


We value collaboration with cross-functional peers and encourage them to work directly with us in exploring their issues and how a combination of product and process may help them progress towards their goals.

You should feel comfortable researching the needs with user groups that aren't technical nor familiar with product development processes.

You have an incredible appetite for learning about new domain spaces and creating efficiencies for both our product's users and the business.


You'll be responsible for:

  • Distilling complex requirements into simple workflows. The insurance industry is one built on exceptions, and features you build will need to be a multiplier in enabling workflows while being flexible enough to adapt to many situational requirements.
  • Aligning diverse partners and teams of engineers, designers, and operations to guide a shared vision and set your team's goals, success metrics and roadmap to align with Newfront's mission to turn risk into opportunity for clients.
  • Working with Designers and Engineers to prioritize, plan, and execute. You will conduct research and create product specs, influence and provide feedback on product designs, and work with engineering to drive highquality feature launches.
  • Calculating ROI of product engineering investment. Take ownership of measuring the operational impact of your product launches.
  • Communicating a cohesive product framework. At a startup, there are a million features we could be launching, but now you've picked this one. You'll need to clearly reason about your ideas and be able to communicate frameworks for prioritizing and executing on projects.

You'll be a great fit if you have:

  • Experience: 3+ years of product management experience with software products.
Demonstrated track record of driving each step in product development:
research, initial concept, requirements gathering, development/deployment planning, implementation, launch, testing, analysis, and iteration

  • Systems thinking: Ability to see how features should fit together to serve an operator's workflow, and an understanding of how that operator's workflow impacts the business.
  • Execution: Ability to work effectively with design and engineering to set realistic goals and deliver. Strong ownership mentality and attention to detail.
  • Communication and collaboration: Demonstrated ability to work closely with and effectively manage crossfunctional stakeholders. Strong communication skills (oral and written) for teammates of all levels and for users who are not familiar with tech and product development.
  • Nicetohaves:
  • Relevant domain spaces: prior experience with fintech, marketplaces, insurance, workflow optimization, and other products at the intersection of user experience & operations management.
  • Background in Computer Science, Math and Statistics, Operations Research or a related technical discipline.
  • This position is open to remote candidates with a preference for those between the GMT5 (Eastern EST) and GMT8 (Pacific PST) timezones. #LI-Remote

Benefits:

  • Competitive compensation
  • Stock Options
  • 100% employercovered Medical and Dental
  • Unlimited PTO
  • 401k Employee Contribution Program
  • Quarterly team events
Newfront is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Newfront provides reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at

NOTE:

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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