Customer Success Executive, Oracle

4 days ago

New York, New York, United States Cohere Full time

Who are we?

Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what's best for our customers.

Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.

Join us on our mission and shape the future

Why this role?

As we continue expanding our operations, we seek a Customer Success Executive, Oracle to join our dynamic team. In this pivotal role, you will be our valued clients' primary point of contact, ensuring they receive exceptional service and support. The Customer Success Executive will have a strong product background in the Oracle domain, enabling them to understand our client's needs and drive successful outcomes.

The ideal candidate will have extensive experience in customer success or account management, preferably in the SaaS or AI industry. They should be well-versed in the Oracle ecosystem and have a proven track record of building strong, long-lasting client relationships.

As a Customer Success Executive, you will:

Immerse yourself in Cohere's product suite, becoming an expert in its capabilities and potentialManage the relationship with Oracle Fusion, Netsuite, and other Oracle applications, requiring comprehensive knowledge of the Oracle ecosystem and navigating all aspects of the partnership.Develop a deep understanding of Oracle's needs and provide input on their GenAI feature/functionality roadmap based on your general product management experienceRemove barriers and accelerate time to deployment by collaborating with Cohere and Oracle teams Build enduring, trusted advisor relationships with Oracle, ensuring their long-term satisfaction and successChampion Oracle's perspective: gather insights and communicate them effectively to drive product, sales, and engineering strategiesOwn the end-to-end renewal process: forecast, report, mitigate churn, and lead renewals. Conduct QBRs, identify growth opportunities, manage contract negotiations, and collaborate with product teamsYou may be a good fit if you have:8+ years of experience in customer success experience working with a technical enterprise product/solutionDeep product background in the Oracle domain, with a strong understanding of Oracle products and servicesA strong understanding or background in LLMs, AI, or Machine Learning Exceptional communication skills: you listen effectively and can articulate complex technical concepts to non-technical audiencesA collaborative mindset & experience working cross-functionally with teams and stakeholdersThe ability to do whatever it takes to solve the problem. The ability to pivot with speed. Resourcefulness and willingness to explore multiple solutionsYou might also have: A solutions engineering skillset, including familiarity with APIs, Python, and model-servingIf some of the above doesn't line up perfectly with your experience, we still encourage you to apply If you consider yourself a thoughtful worker, a lifelong learner, and a kind and playful team member, Cohere is the place for you.

We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.

Our Perks:

An open and inclusive culture and work environment

Work closely with a team on the cutting edge of AI research

Weekly lunch stipend, in-office lunches & snacks

Full health and dental benefits, including a separate budget to take care of your mental health

100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK

Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement

Remote-flexible, offices in Toronto, New York, San Francisco and London and co-working stipend

6 weeks of vacation

Note: This post is co-authored by both Cohere humans and Cohere technology.

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