Head of Customer Success

1 week ago


New York, New York, United States Excelsior Search Full time

Our client is a cutting-edge global capital markets SaaS firm in search of a skilled Head of Customer Success to spearhead their worldwide customer success team.

Their groundbreaking solutions empower investment banks and asset managers to optimize their operations and simplify processes.

About the Role:

This essential position will lead regional:

  • Professional services
  • Implementation
  • Technical support
  • Relationship management & customer success teams

The ideal candidate should be a strategic thinker dedicated to enhancing customer journeys and nurturing lasting client relationships.

Key Duties:

  • Lead Global Teams: Direct the global customer success function across the Americas, EMEA, and APAC.
  • Revamp & Enhance: Establish strategies to streamline the global organization, ensuring a seamless customer journey from sale to support.
  • Boost Client Satisfaction: Drive initiatives to elevate client happiness and identify chances for upselling.
  • Improve Processes: Analyze and enhance operations to enhance the customer experience and boost efficiency within the team.
  • Collaborate & Innovate: Align customer success strategies with company goals by working with other departments.

Desired Skills and Qualities:

  • Proven experience in senior customer success leadership within a SaaS technology firm for financial institutions.
  • Strong leadership and team management abilities.
  • Demonstrated success in optimizing customer success processes.
  • Excellent communication and interpersonal skills.
  • Data-driven decision-making abilities.
  • Understanding of the financial services sector.

Benefits:

  • Innovative Environment: Join a forward-thinking company leading technological advancements in finance.
  • Global Impact: Lead a global team and influence client success.
  • Career Growth: Opportunities for professional development and advancement.
  • Collaborative Culture: Contribute ideas in a supportive environment.
  • Location: USA East Coast
  • Remuneration: Competitive salary

If you possess the drive, experience, and leadership we're looking for, kindly get in touch.

Excelsior Search, a trusted international executive search partner for capital markets and investment technology firms.



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