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Project Coordinator

3 months ago

Waterloo, Iowa, United States EO Johnson Business Technologies Full time

Are you a master of coordination, innovation, and client success? We're seeking a dynamic Project Coordinator to orchestrate seamless communication and drive impactful projects across diverse technologies and services. If you thrive in a fast-paced environment, excel at balancing complexities, and are passionate about delivering exceptional client experiences, this position is your stage to shine

JOB SUMMARY

The Project Coordinator coordinates internal and client-side communication of various services, projects, and technologies. These client-facing initiatives vary in size, complexity and cover physical and cloud network infrastructure, and Microsoft platform implementations. Initiatives also include the onboarding of new managed service clients. These multidimensional projects require the coordination of internal personnel and client personnel. The role ensures timely resolution of issues that impact timeline, budget and project scope.

PRIMARY RESPONSIBILITIES

  • Leads and oversees projects from initial planning stages to post-implementation follow-up, ensuring tasks are completed within specified timelines and budget constraints outlined in the project statement of work
  • Efficiently manages resources by supervising the daily progress of the project team to ensure project completion meets established benchmarks
  • Communication:
    • Foster open lines of communication with clients, building positive working relationships to provide transparency on project developments, tasks, expectations, and deadlines
    • Coordinates with all teams to achieve the implementation goals ensuring that timelines and budgets are met
  • Conducts routine follow-up meetings, emails, and phone calls to monitor the project team's progress, taking immediate action in cases of mis-coordination or unmet expectation
  • Proactively anticipates project developments by tracking and evaluating initiatives, adjusting strategies as needed to maintain progress
  • Ensures smooth execution of multiple tasks and initiatives by effectively multitasking to streamline project progression
  • Takes charge of crisis management by promptly resolving issues to minimize impact and maintain project momentum
  • Concludes projects by conducting client meetings to review results and satisfaction levels, followed by post-project feedback sessions with the project team to enhance future project implementation processes

MINIMUM REQUIRED EDUCATION & EXPERIENCE

  • College diploma in business or technology field
  • Minimum of 2 years' experience working in a fast-paced environment with direct responsibilities in process/project improvement and/or management

PREFERRED EDUCATION & EXPERIENCE

  • University degree in business or technology field
  • 5 years' experience working with direct responsibilities in process/project management

ADDITIONAL ELIGIBILITY QUALIFICATIONS

  • Exceptional customer service orientation
  • Knowledge of basic computer hardware, including PC's, laptops, servers
  • Experience with desktop and server operating systems
  • Proven analytical and problem-solving abilities
  • Exceptional written and oral communications skills
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Ability to present ideas in a user-friendly language
  • Highly self-motivated and directed
  • Keen attention to detail
  • Ability to effectively prioritize and execute tasks in a fast-changing environment
  • Experience working in a team-oriented, collaborative environment

TRAVEL REQUIREMENTS

  • This position requires driving occasionally
  • Must have a valid driver's license
  • Maintains a good driving record

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform this position. Reasonable accommodation may be made to enable individuals with disabilities to perform job duties in accordance with state and federal law.

While performing the duties of this job, the employee is regularly required to sit, have repetitive movement (fine motor like typing, writing, keyboarding, filing), talk and/or hear. The employee is occasionally required to walk, stand and twist/turn.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

COMPANY BENEFITS

Locknet Managed IT Services, an EO Johnson Company, offers a competitive compensation and benefits package. Benefits for full-time employees include:

  • Competitive compensation
  • Vacation and self/family care days
  • Parental leave
  • Group medical, dental, vision and life
  • 401(K) plan with a 50% match up to your first 8%
  • Discretionary 401(K) profit sharing plan
  • Company paid short- and long term disability coverage
  • Paid Holidays

HOW TO APPLY

Locknet Managed IT Services has an online employment application. In order to complete it, you need to apply for a specific position. All open positions can be found on our website at

If this is the first time you have applied for a position with Locknet, you will be asked to register. Returning applicants will only need to provide their email address and password.

ABOUT LOCKNET MANAGED IT SERVICES

Locknet Managed IT Services, an EO Johnson Company, is a top managed service provider (MSP) in the nation. With clients and offices throughout Minnesota, Wisconsin and Iowa, Locknet has supported technology strategies for companies for more than 30 years. Locknet's world-class team is dedicated to making your network safe by providing a range of managed security and network management services, including technology assessments, firewall management, patching, desktop and server support, private-cloud backup and much more. Locknet is UCS/SOC 2 Type 2 Certified, ensuring the highest level of trust and peace of mind for their clients. Read more at

EQUAL EMPLOYMENT OPPORTUNITY

Locknet Managed IT Services, an EO Johnson Company, is committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.