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Training Consultant I

3 months ago

Remote, Oregon, United States ModMed Full time

We are united in our mission to make a positive impact on healthcare. Join Us

  • South Florida Business Journal, Best Places to Work 2024
  • Inc. 5000 Fastest-Growing Private Companies in America 2023
  • Company of the Year | 2023 BIG Innovation Awards
  • Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz Awards

Who we are:

We Are Modernizing Medicine (WAMM) We're a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.


ModMed is hiring a driven Training Consultant I to join our positive, passionate, and high-performing Implementation team focused on training physicians and their staff on EMA ENT (Otolaryngology), our revolutionary EMR software. This is an exciting opportunity to leverage their clinical expertise and move into the exciting world of Medical Software within a fast-paced Healthcare IT company that is truly Modernizing Medicine

Your Role:

  • Train clients on the use of the features and functions of the service.
  • Establish rapport; gain and maintain credibility with diverse audiences.
  • Reporting software improvements and enhancements to software engineers.
  • Help our clients adopt best practices in using our solution to manage their practice.
  • You must be technically savvy with the ability to easily learn a new software.
  • Managing time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time.
  • Responsible for training clients on medical software using classroom, remote, on-the-job, and blended training techniques.
  • Manages the client training schedule, the workflow of the practice and coordinating with project managers and administrators to properly execute the training to all staff.
  • Collaborate with the Training, Support, and Product departments to address training materials, programs and client launch practices.
  • Record details of client feedback through the training process.
  • Responsible for contributing to the creation of training resource material.
  • Maintain certification of 80% or higher on all application material and quizzes.

Skills & Requirements:

  • 2+ years experience in software training, implementation and/or relevant medical practice experience.
  • Demonstrates good problem-solving skills and effective decision-making abilities.
  • Possesses excellent written and verbal communication skills.
  • Empathetic communicator with a consultative approach - able to see things from other person's point of view.
  • Ability to work independently as well as part of the training team.
  • Positive and personable attitude with a customer service focus.
  • Professional, patient and balanced approach to handling difficult customer situations.
  • Able to establish and maintain effective communication and relationships with customers and teammates.
  • Takes initiative in goal fulfillment and deadlines.
  • Excellent time management and organizational skills.
  • Basic knowledge of Apple products including Mac, iPad and iPhone.
  • Ability to easily learn new software.
  • Ability to provide some off-hours training and support, including occasional weekends.
  • Ability to travel 75-90% including weekends.
  • Detail-oriented.

#LI-SM1

#LI-REMOTE


ModMed Benefits Highlight:

At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:

  • Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
  • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
  • Generous Paid Time Off and Paid Parental Leave programs,
  • Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
  • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
  • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
  • Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
  • Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.