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Dental Clinic Clerk II CONTINOUS POST

2 months ago

Alton, Illinois, United States Southern Illinois University Edwardsville Full time

Southern Illinois University Edwardsville

Position Title: Dental Clinic Clerk II CONTINOUS POST (CS24-206)

Category: Category: Health Services / Health Sciences / Medical/Dental / Medical

Location: Alton, IL

Salary: $36,647.06 Annually

Opening Date: 05/10/2024

Division: Dental Med, School of

Flsa: Non-Exempt

Job_Number: 00188

Department: Dental Med, School of

Closing_Date: Continuous

Description: Description

The School of Dental Medicine is seeking qualified candidates for the role of Dental Clinic Clerk II.

The ideal candidate for this role is dental assistant who possesses the necessary skills and knowledge to support patients. This position handles phone calls, prepares and maintains electronic patient charts, and assists faculty in providing effective and efficient patient care at the School of Dental Medicine.

This role requires extensive experience with computer systems, patient records, and telephone communication. The dental assistant will work in an office environment and may also be called upon to assist as a clinical Dental Assistant when needed, including chair-side. This role benefits clinical patients, staff, students, residents, fellows, and faculty members alike.

Duties and Responsibilities:

  • Provides, relays, and retrieves information to assist students, dentists, Team Leaders and faculty for patient management. Types form letters to physicians, private dentists, patients for faculty, residents and students as directed by Team Leaders. Responds to routine questions from patients and their families/staff/faculty and students. Assists patients in understanding clinic policies which impact their treatment.
  • Assist directly in resolving problems pertaining to patient care, or when necessary, refer the problem to appropriate staff/faculty/resident/student/Team Leader. Broadcast pertinent announcements over the public address system. Inactivate patients sent to collection and types letters. Assist team leaders to ensure that students are utilizing their clinic time efficiently by providing info/record attendance.
  • Assist in the operations of; Scheduling rotations. Scan information in patient charts. Sort mail for clinic personnel. Confirm all patient appointments electronically or by telephone. Maintain clinical photos and request forms Schedule patients for dental care. Identify and report alerts regarding pre-medication for patients. Process parking tickets when applicable. Assist in training of employees, students, residents, and faculty.
  • Answers, screens, routes telephone inquiries from patients. Takes messages, transfers calls or locates party via public address system. Assist team leaders in ensuring that all patients are actively being treated, transferred, placed on recall or inactivated by performing computer entries as directed. Schedule emergency, screening, consult appointments for student/ faculty/ residents and patients.
  • Utilizes clinical information system, kiosks, reports, and databases needed to manage patient care/student/faculty/clinical needs. Prepare, maintain, control distribution, retrieve, and file electronic patient charts. Provides verbal/written information on clinic operations regarding policies and procedures. Assist in gathering and reporting clinic compliance information.

Typical Qualifications

Minimum Qualifications:

  1. High school graduation or equivalent.
  2. One year (12 months) of experience:
    1. comparable to that performed at the Dental Clinic Clerk I level of this series
      OR
    2. Certified Dental Assistant in a dental clinic facility, program, or in dentistry practice, if required by employing institution

Preferred Qualifications:

  • This person must be an experienced dental assistant with knowledge of dentistry. Should possess; knowledge (and have experience) working chair-side, taking most types of dental radiographs, knowledge of dental procedures, techniques, terminology and practice.
  • Computer skills are necessary to perform some of the clerical duties. In addition, this staff person must demonstrate the ability to effectively communicate and work harmoniously with patients, parents, staff, students and faculty.
  • This position requires a high degree of interpersonal skills. Ability to communicate effectively in person and by telephone.

Knowledge, Skills and Abilities:

  • Knowledge of dental techniques, terminology and practice.
  • Written and oral communication skills
  • Interpersonal skills
  • Working knowledge of computers and basic business software.
  • Ability to keyboard and enter data.
  • Word processing, spreadsheets, etc.

Application Materials and Information:

  1. To be eligible for the role, ensure that your application includes a complete and detailed employment history that highlights your relevant full time and part time work experience, including start and end dates of employment, and at least three professional references.
  2. Relevant part-time work experience will count towards qualification for this position and will be converted to full-time equivalence to calculate the total length of experience.
  3. You are strongly encouraged to submit a resume and/or cover letter to provide additional context and showcase your qualifications.
  4. Upload all official or unofficial transcripts to meet the educational requirements. If the job description specifies a minimum number of college hours, official or unofficial transcripts are mandatory for the successful processing of your application.
  5. Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214/DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves). For help in determining the appropriate proof of eligibility to submit, please refer to the Guide for Veteran Document Verification. (Download PDF reader)
  6. After the position has closed, your application and supporting materials will be reviewed to determine if you meet the minimum qualifications, including any specialty factors associated with this position. Those who qualify will move forward for Civil Service Examination/Testing.
  7. Please monitor your e-mail for further information regarding your application. Emails will be generated from
  8. Applicants who feel their credentials and prior experience align with the listed minimum qualifications are encouraged to apply. In the application or within the cover letter and resume, clearly describe how your credentials and relevant work experience align with the specified minimum requirements of the position.
  9. Applications must be submitted by the specified closing date no later than 11:59 p.m. CST.

About Civil Service Examination/Testing: The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of application materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, your application will move forward for examination/testing in which you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. This score will be emailed to the email address noted on your application. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled. Exam scores will be delivered from the civil service system

Supplemental Information

Classification: State Universities Civil Service System Classification Number: 0763 – SUCSS Classification Title. For more information on Civil Service classifications, please visit the State Universities Civil Service System website at

Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, candidates must be a current Illinois resident.

Pre- Employment Screening: All external candidates who receive a job offer will be required to undergo pre-employment screening for this position. The screening process will encompass a criminal background check and, where applicable, other background checks such as a drug screen, verification of employment and education or licensure/certification, reference checks, and/or checks with relevant government registries. Please note that all job offers are contingent upon successful completion of the required screening process.

Additional Information: This position does not offer work authorization sponsorship. International students at SIUE on F-1 or J-1 visas are not eligible for full-time or part-time civil service positions with permanent status. F-1 and J-1 visa holders must be enrolled full-time and can only apply for temporary part-time roles working 20 hours or less per week during spring and fall semesters, such as student worker positions, assistantships, and civil service extra help roles. SIUE is a state university, and it's important to highlight that benefits from state-sponsored plans may not be accessible to individuals on F1 or J1 visas.

Accommodation: If you are unable to utilize our online application system and need to request an accommodation, please reach out to us at or via email at

Statement of Diversity: SIUE is an Equal Opportunity Employer committed to an inclusive and diverse workforce. We firmly believe in providing equal access and opportunity to individuals across all job titles. We will not discriminate against any person on the basis of race, national origin, ethnicity, color, religion, disability, age, marital status, sex, sexual orientation or veteran's status.

SIUE cultivates an atmosphere of inclusivity, respect, and warmth that fosters learning and collaboration. Each member of our university community bears the responsibility of actively contributing to this enriching campus environment. We encourage individuals who are dedicated to upholding these values to apply.

To learn more about SIUE's Mission and statement on diversity, please visit:

We value your interest and look forward to reviewing your application. For questions or more information, email .

Agency: Southern Illinois University - Edwardsville

Address: 1040 Rendleman Hall Edwardsville, Illinois, 62026

Website:

Benefits:


SIUE offers an exceptional array of benefits to all full-time and part-time employees (50% or more receive benefits accrued at the percentage of appointment) including:

  • Medical, dental, and vision insurance;
  • University tuition waivers (full-time receive 100% waiver of tuition)
  • Life insurance;
  • SURS retirement plan;
  • Supplemental retirement savings plans;
  • Paid vacation and sick leave accrual;
  • Generous holiday schedule/paid holidays;
  • WorkLife programs;
  • Employee Assistance Program (mental health and wellness);
  • Employee discounts (local and national retailers);
  • Flexible Spending Account Program;

For more about our benefits and employee services, visit:

Questions: 01Are you presently a resident of Illinois? Proof of residency must be provided upon employment.
  • Yes
  • No
02Are you legally authorized to work in the United States?
  • Yes
  • No
03Do you possess the necessary experience as stated in the Minimum Qualifications?
  • Yes
  • No

Required Question



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