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New Vision Operations Supervisor
2 months ago
This role entails overseeing the operations of the New Vision office, which includes active participation in the admission and referral processes as well as conducting internal documentation reviews. The New Vision Office Manager is also tasked with organizing weekly community outreach efforts to boost the visibility of the New Vision Service and its associated client hospital.
The New Vision Office Manager collaborates closely with hospital administration, medical professionals, nursing staff, the Regional Director of Operations, and the Clinical Director to ensure a seamless continuum of care for patients dealing with addiction. The employee is expected to be present at the client hospital during designated business hours to supervise intake staff, assist with inquiries, manage admissions and discharge planning, and engage with hospital physicians, nursing staff, and administration while providing general oversight of the site’s operations.
Key Responsibilities:
- Maintain a minimum of 12 external marketing contacts weekly with various treatment agencies, physician offices, and hospitals.
- Arrive at the hospital daily by 8 AM to check in and commence the day’s activities. Outreach should be conducted after this check-in unless prior approval is obtained for earlier outreach.
- Complete assigned reports in line with company policies.
- Oversee daily operations of the New Vision office.
- Manage the time management of the Intake Coordinator, including payroll approval, time-off requests, and communicating any potential service coverage gaps to the Regional Director.
- Facilitate effective communication with hospital administration, physicians, nurses, and community partners.
- Act as a liaison between the New Vision Service and the community, as well as between the client hospital and the corporate office.
- Assist the Intake Coordinator with inquiries, assessments, discharge planning, follow-up calls, and daily office operations.
- Ensure compliance with HIPAA regulations.
- Support organizational and departmental philosophies, goals, and objectives, and inspire others through personal conduct.
- Demonstrate the ability to manage stressful situations and interact positively with others.
- Be present during working hours for in-person meetings and maintain access to a computer in accordance with company policy.
- Maintain regular attendance.
- Adhere to a code of conduct that aligns with BayMark Services policies.
- Perform other duties as assigned.
Qualifications:
- A Bachelor’s degree in Human Services, Psychology, Counseling, Substance Abuse, Criminal Justice, or a related field is preferred, along with a minimum of three years of experience in social or clinical services.
- Valid driver’s license, vehicle registration, and verifiable automobile insurance.
- Basic understanding of chemical dependency.
- Experience in marketing or public relations.
- Demonstrated punctuality, dependability, and a strong work ethic.
- Ability to work independently while being an integral part of a cohesive team.
- Capability to engage with a diverse population.
- Strong communication and organizational skills.
- Effective leadership and management abilities.
- Understanding of HIPAA guidelines and policies.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.) and familiarity with email and attachments. Strong typing and computer skills are essential.
- Knowledge of documentation practices relevant to the healthcare industry.
- Ability to identify and resolve issues promptly and analyze information effectively.
- Commitment to confidentiality and openness to new ideas.
- Clear and persuasive communication skills in various situations.
- Attention to detail in editing work for spelling and grammar, presenting numerical data, and interpreting written information.
- Strong planning and prioritization skills, with the ability to use time efficiently and develop realistic action plans.
- Demonstrated accuracy and thoroughness in work quality.
- Adaptability to changes in the work environment and ability to manage competing demands.
- Satisfactory references from previous employers or professional peers.
- Successful completion of a drug screen and criminal background check.
Benefits:
- Competitive salary.
- Comprehensive benefits package, including medical, dental, vision, and 401(K).
- Generous paid time off.
- Excellent opportunities for growth and development.
- Meaningful and rewarding work focused on addressing the opioid epidemic.
COVID-19 considerations: Compliance with the latest COVID guidelines from relevant health authorities is expected.
