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UX Content Design Architect

4 months ago

Palo Alto, California, United States SAP Full time

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP Business Network is the world's largest business-to-business collaboration platform, facilitating over $5.3 trillion in commerce annually across more than 746 million transactions. SAP Business Network has revolutionized the way companies connect, collaborate, and conduct business by offering the tools they need to build sustainability and resilience into their core processes, and the insights and analytics that allow them to adapt to changing economic conditions.

Our trading partner platform is currently undergoing a significant technology update that improves the scalability, security, and efficiency of the network. With this next generation cloud platform, we further aim to deliver a more intuitive user experience that makes the lives of our customers easier.

We are looking for a UX Content Design Architect to join our dynamic Content Design and User Assistance team to play a critical role in shaping the user experience of our trading partner collaboration platform. As a UX Content Design Architect, you will contribute to the full life cycle of product development by working closely with designers, product owners, and development teams to create end-to-end user experiences that enable our customers to perform their jobs efficiently.

What You'll Do:

  • Lead the development and implementation of a cohesive, scalable content strategy across SAP Business Network; establish product voice and tone, define and document best practices and guidelines
  • Develop, enhance, and refine information architecture for complex product suites, with attention to localization and accessibility best practices
  • Collaborate with cross-functional teams of UX writers, designers, researchers, product managers, and developers to influence and drive impact in our end-to-end content experience
  • Advocate for user-focused content design; guide users through the product experience intuitively; build bridges between the user's needs and product's goals
  • Provide leadership, direction, and mentorship to junior team members

About you:

  • Passion for brevity and clarity
  • Ability to simplify and communicate complex ideas to broad audiences
  • Deep empathy for end-user needs; ability to articulate and propose solutions to pain points
  • Familiarity with user experience research principles and making data-driven decisions.
  • Demonstrated experience leading content strategy projects in a complex, cross-functional technology organization
  • Knowledge of online cloud technologies, web and mobile UX tools; ability to write inclusively and for localization and accessibility
  • 10+ years of experience in UX writing and content design roles, with a strong portfolio highlighting UX-focused writing samples and style guidelines
  • Bachelor's degree in English, Literature, Journalism, Communication, Marketing, a related field, or equivalent practical experience

Preferred qualifications:

  • Experience with enterprise SaaS
  • Experience with benefit-driven and subscription-oriented copy
  • Experience with small- and medium-sized businesses

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: | Work Area:Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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