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Senior Manager, Design

4 months ago

Chevy Chase, Maryland, United States GEICO Full time

The Product team is looking for an accomplished, customer obsessed, and results oriented Senior Manager, Design to join our team

This position is a hybrid role and it is required to be on-site 2-3 days each week at one of the following locations: Chevy Chase, MD, Fredericksburg, VA, Macon, GA or Indianapolis, IN.

POSITION OBJECTIVE:

This role will be leading a team of designers responsible for creating innovative and intuitive digital products that deliver best-in-class user experience and usability to our customers and internal associates. You will oversee a wide spectrum of activities, from discovery and research, through definition, ideation and design, and the delivery of interactive prototypes and high-fidelity designs to our engineering partners. The ideal candidate will have a track record of envisioning, designing, and delivering successful customer experiences.

JOB DUTIES/RESPONSIBILITIES:

  • Leads, manages and grows a team of designers. Coaches mentors and develops associate design skills and practices.
  • Owns design projects from conception to delivery.
  • Designs, conducts and synthesizes user research activities and addresses usability issues.
  • Creates user journeys, wireframes, detailed UX flows, prototypes, UI mockups, sketches, visuals, decks, and explanations. Promotes understanding and alignment with cross functional teams.
  • Identifies and manages risk to ensure timelines are met. Escalates where needed.
  • Identifies and articulates design and technical conflicts between senior stakeholders and partners. Drives resolutions.
  • Drives design decisions based on data from user metrics as well as qualitative interviews.
  • Communicates design concepts to a range of stakeholders and audiences.
  • Initiates ideas and solutions beyond the product roadmap to improve the overall experience for our users.
  • Prepares and manages department business plans, staffing projections and budgets.

CANDIDATE BASIC QUALIFICATIONS:

  • Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills
  • Must be able to multi-task
  • Must be able to learn and apply large amounts of technical and procedural information
  • Must be able to communicate effectively verbally and in writing
  • Must have the following education and experience:
    • At least 10 years of experience in UX/UI design, product design, or experience design
    • 5+ years of experience building, growing & managing teams
    • Bachelor's/University degree, Master's degree preferred
    • Prior experience designing customer experiences and platform experiences across device types and viewports, including web and native mobile (iOS & Android) experiences
    • Exceptional communication and presentation skills
    • Strong skills in professional design tools e.g. Figma, AdobeXD, Axure

Benefits:

As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

· Premier Medical, Dental and Vision Insurance with no waiting period**

· Paid Vacation, Sick and Parental Leave

· 401(k) Plan

· Tuition Reimbursement

· Paid Training and Licensures

*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

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