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Dispatcher - MGM Grand
2 months ago
PRIMARY PURPOSE:
As a Dispatcher, you will be responsible for all inbound calls and dispatching engineers. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Answer all incoming calls concerning maintenance and repairs needed on property and at off-site locations
- Input call details into computer system
- Assign work to Engineering employees
- Respond to life safety system and fire alarm panel, locates area of alarm and dispatches it to Engineering personnel to take action
- Record all personnel call-ins and forwards to appropriate staff
- Maintain dispatch log of all activities performed throughout the day
- Maintain an accurate accounting of time and activities in emergency situations
- Perform other job-related duties as requested
KNOWLEDGE, SKILLS, AND ABILITIES:
- Able to effectively communicate in English, in both written and verbal forms
- Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
MINIMUM REQUIREMENTS:
- High school diploma or equivalent
- One (1) year of dispatch experience
- Work varied shifts, to include weekends and holidays
PREFERRED:
- Six (6) months administrative experience
- Six (6) months high end/high volume customer service experience
- Experience working in a similar resort setting
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