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Associate, Program Operations

4 months ago

Minneapolis, Minnesota, United States Element Fleet Corporation Full time
Get started on an exciting career at Element

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for an Associate, Program Operations to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. At Element, employees play a critical role in delivering value to clients and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

Are You:

  • Solutions focused with strong relationship building and influencing skills?
  • An effective problem solver with the ability to work independently in a fast-paced environment?

As theAssociate, you will have primary responsibilityfor ensuring thatvehicles that have completedrefurbishment inredeployment are allocated to new/receiving DSPsin a timely mannertominimize vehicle down time.Youwill continuously monitor available supply and demandin all states andgeographies,workingdirectlywith theclient counterpartto facilitatevehicle allocationas directed. This position hasdirect and frequent client facing meetings to reviewinventory & demand, present action plans andforecast future results.

A Day in the Life

  • Monitor recent vehicle delivery quality and identify/respond to quality issues.
  • Take ownership of client issues and apply critical thinking and problem solving/root cause analysis to avoid future risk.
  • Utilize tools and map processes to move defects through the resolution process.
  • Responsible for analysis feedback for identified trends in quality concerns.
  • Creation of action plans to ensure continuous improvement and client satisfaction.
  • Partner with other internal teams to implement action plans and provide operational feedback.
  • Responsible toidentifytransactions w/blockersdelaying allocationand following upwith appropriatepartiesto ensuretimely resolution.
  • Work directly with the last mile delivery team andfacilitate used vehiclestatus updates to ensurewe aremeeting the WGD financial SLA.
  • Provide additional redeployment unit status analyticalsupport as needed.
  • Function as a back-up to theredeploymentanalystSME.

Requirements

  • High School Diploma, 2- or 4-year degree preferred
  • Process Management Experience
  • Customer Service Experience
  • MS Office - proficient in the following
    • Excel - ability to add data to cells, use functions, pivots, sort data
    • Word - ability to create documents
  • Demonstrate initiative and problem-solving ability
  • Critical thinking - ability to think through logical process flows and identify opportunities for improvement
  • Ability to acquire/retain information related to different state requirements

What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to or call

Pay transparency Nondiscrimination

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Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors.