Retail Technical Support Agent

2 months ago

Memphis, Tennessee, United States Cognizant Full time

Join our team and you'll take on projects that continuously sharpen your talents for solving problems and pursue your ambitions

Cognizant, a global IT consulting firm, is looking for a Technical Support Agent with retail warehouse experience to be part of our team of specialists in Memphis, TN. Our agents are encouraged to display critical thinking, analytical skills, high attention to detail, excellent writing, communication, and interpersonal skills.

Our technical support agents play a meaningful role as the face of Cognizant to retail logistic centers (warehouses) experiencing challenges such as issues with warehouse control systems (conveyor belts, sorters, etc), handheld scanners, warehouse management software, password resets, user access and provisioning, release of hardware/software, network and wireless connectivity, general IT troubleshooting, and other responsibilities.

Do you thrive under pressure? Are you a "roll-up your sleeves" and "get the job done" individual? We would love to have you to apply online today for immediate consideration

Experience and skill

  • Solid background in retail warehouse technical support.
  • Experience with a warehouse management software (such as Manhattan WMOS).
  • Good interpersonal skills.
  • Ability to work calmly and efficiently under pressure.

Role & Responsibilities

  • Provide guidance and support via phone, chat, and email.
  • Able to quickly identify high severity issues in order to engage the appropriate teams to resolve the issues as soon as possible.
  • Able to multi-task while moving from one program to another.
  • Raise intensified issues that arise while resolving issues to the Team Leads
  • Maintain up to date knowledge of the technology in the retail warehouse space.
  • Messaging by completing new trainings and knowledge checks in a timely manner
  • Work well under pressure in a user-focused environment
  • Meet internal metrics such as quality, performance SLAs and shift consistency

Requirements:

  • High school graduate or equivalent, Bachelor's degree in computer science or similar program preferred
  • 1 year experience in a fast-paced technical support call center
  • Comfortable working with modern customer support and productivity tools
  • Understand the basics of warehouse operations and warehouse management software.
  • Excellent interpersonal and communication skills
  • Quality focus, excellent documentation skills

What's in it for you?

At Cognizant, we offer a competitive compensation package including excellent benefits such as insurance (available from day 1 of employment), great work-life balance, 401k with matching component, employee stock purchase program, and many other benefits.

An inclusive environment embracing diversity: for the second time, Cognizant has been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Equal Employment & Affirmative Action Policy:

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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