Sr. Genesys Cloud Developer

Found in: beBee jobs US - 3 weeks ago

Austin, Texas, United States Cognizant Technology Solutions Full time

This position is located in Austin, Texas and requires the candidate to be on-site in a Hybrid Model

Technical Lead

Qualification:

Bachelor's in engineering or equivalent

Responsibility:

Project Planning & Setup:

  • Understand and contribute to resource plan.
  • Identify appropriate processes based on project landscape.
  • Identify gaps and advise on improvements if required.
  • Share inputs in creation of project plan.
  • Contribute to hardware/software requirement plan.
  • Understand the test strategy, evaluate the design and identify gaps in the test plans, if any.

Requirement Gathering and Analysis:

  • Analyze functional/non functional requirements and seek clarifications for better understanding of requirements.
  • Define timeline estimates based on the requirements, complexity and inhouse capability.
  • Communicate estimates to supervisor for review.
  • Provide inputs on technical feasibility of requirements.
  • Identify gaps in requirements.
  • Share additional requirements identified with supervisor.

Design:

  • Guide team in preparation of technical specification document and review the same.
  • Break down the base lines requirements into business and functional requirements.
  • Prepare high level and low level design and share with supervisor for approval.
  • Identify tools and technologies to be used in the project as well as reusable objects that could be customized for the project.
  • Share the design document with the functional team post supervisor review.

Coding:

  • Guide team in coding as per design.
  • Follow coding standards and best practices to check code quality.
  • Share developed code with supervisor for review.
  • Rework on the code based on inputs if required.
  • Perform complex integration.
  • Guide the developers in identifying, preparing and conducting unit test cases and fixing defects based on results.
  • Consolidate the test results and share with supervisor.
  • Provide periodic status update to supervisor and highlight / recommend any changes in design based on challenges faced.
  • Anticipate unreported defects and raise the same to supervisor.
  • Conduct technical troubleshooting.
  • Conduct reviews for codes created by team.

Testing:

  • Coordinate with QA team during the testing phase.
  • Address queries raised by QA within defined timelines.
  • Conduct functional / non functional testing if required.
  • Investigate critical defects and establish need for fixing.
  • Fix complex defects identified during functional / non functional testing.
  • Understand the defect impact / criticality and handle accordingly.
  • Raise issues to leads/QA.
  • Report defect status as per project standard process within agreed timelines.
  • Review defect fixes done by team guide them.
  • Fix defects identified during UAT within agreed timelines.
  • Share revised code with supervisor for review.
  • Assist team lead and project manager on estimates around defect fixes.

Deployment & Closure:

  • Conduct allocated transition tasks as per agreed timelines.
  • Address queries / provide assistance in fixing issues during warranty period.
  • Provide prompt response during production support.
  • Fix defects as and when required.
  • Review defect fixes.
  • Maintain deployment tracker.
  • Perform sanity check post deployment to ensure smooth production.
  • Share activity status with supervisor and highlight concerns if any.

Service Support & Maintenance:

  • Participate in scoping meetings and identify transition requirements for new projects.
  • Reconfirm requirements with relevant stakeholders.
  • Freeze SME calendar.
  • Provide transition activities.
  • Regularly track progress of transitions through weekly dashboards.
  • Attend user calls, and capture required information and incident details for logging.
  • Post information gathering, identify whether the incoming request is a service request or an incident.
  • Determine urgency and impact of the situation.
  • Assign appropriate priority to the incident.
  • Assign the incident to the right stakeholder for a workaround/fix.
  • Conduct analysis on various incidents that occur frequently Categorize recurring incidents as problems/known errors.
  • Provide support to resolve these errors.
  • Initiate change management process.

Knowledge Management:

  • Create specific artifacts for tasks allocated by supervisor.
  • Share artifact with supervisor for review.
  • Upload article in the knowledge management repository.
  • Seek inputs from knowledge repository to resolve problems.
  • Apply best practices/ learning during development activities.

People Management:

  • Provide support in creation of training courses and supporting artifacts on the training server such as demo, presentation.
  • Conduct training with the help of academy and mentoring with respect to domain.
  • Mentor new joiners in EAS function on an ongoing basis.
  • Provide support to various project managers in identification of training needs of their subordinates.
  • Provide inputs during goal setting and performance appraisal.

Must Have Skills

  • Genesys Routing Rules Engine
  • Genesys IRD
  • Genesys SIP Server
  • Genesys Eservices
  • Genesys CIM Platform
  • Voice Network Equipments
  • Voice Network

Good To Have Skills

  • Genesys Connect
  • Genesys Composer
  • Genesys CC Analyzer/CC Pulse +
  • Genesys Web Engagement
  • Genesys Pulse
  • Genesys Outbound
  • Genesys Interactive Insights
  • Genesys Agent Desktop
  • Genesys WFM
  • Genesys Voice Portal

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