Client Service Manager

Found in: beBee jobs US - 7 days ago

Ormond Beach, Florida, United States Arthur J Gallagher Risk Management Services, Inc Full time

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.


Introduction

The Branch Client Service Manager II is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch that consistently meets or exceeds CSO revenue benchmark expectations. This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor.


How you'll make an impact

Key Responsibilities:

  • The Branch Client Service Manager II directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and encouraging a culture of performance and continuous improvement.
  • Successfully and profitably manages an assigned group of accounts. Builds and solidifies relationships with existing clients by providing outstanding ongoing care.
  • In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner.
  • Secures existing business and drives the sale of additional services and lines of coverage.
  • Nurtures relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers.

About you

Requirements:

  • Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
  • Producer's License (Property and Casualty)
  • Proficiency in Microsoft Office.

Preferred:

  • Previous insurance knowledge and experience managing client relationships.
  • Work Traits: Proficient in using technology as a tool to improve efficiency and quality.
  • Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities.
  • Works in a self-directed manner.

#LI-MS1


Additional information

We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.

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