Client Support Specialist

1 month ago

Phoenix, Arizona, United States Mercer Full time

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We are in the business of creating more secure and rewarding futures for our clients and their employees — whether we are designing affordable health plans, assuring income for retirement or aligning workers with workforce needs.

Mercer Health and Benefits is seeking candidates for the following position to support the Phoenix or Minneapolis offices. This is a hybrid opportunity but open to considering full time remote based out of these locations only.

Client Support Specialist

What can you expect?

  • Utilize strong critical thinking, discretion, and follow-through skills to monitor and manage various tasks and projects.
  • Create and edit documents using advanced technical skills in Microsoft Word, Excel, and PowerPoint while ensuring all documents produced adhere to Mercer's global identity/document standards.
  • Provide editorial peer review of documents before final production/distribution to ensure quality control of the final product.
  • Complete monthly client invoicing (using Mercer's proprietary system), including project code set-up/ management.
  • Perform tasks under limited supervision.
  • Handle sensitive information with professionalism and integrity while communicating openly and often among team members.
  • Strive to promote smooth workflow and ensure team needs are met.
  • Frequent interaction and collaboration with senior-level leadership.

What is in it for you?

  • Top benefits – generous PTO including vacation, sick, personal, and even time off for community service
  • Opportunity to work with some of the smartest people in the industry while working for a global company with excellent benefits and dynamic culture.
  • You will have opportunities to participate in Mercer Cares, our community outreach and volunteerism initiative, which coordinates company volunteer events to encourage employees to give back to our community.
  • Excellent growth, mobility, and advancement opportunities.
  • Opportunities to participate in our mentor program, as well as participate in networking with other colleagues in our Business Resource Groups (BRGs)—Mercer Cares (community involvement), PRIDE, , Racial & Ethnic Diversity, and Rising Professionals Network

We will count on you to:

  • Complete monthly client invoicing.
  • Establish, maintain, and manage client subject files, personal working files, and legal plan documents as applicable.
  • Provide peer review of documents before final production/distribution to ensure quality control of the final product.
  • Ensure all documents produced adhere to Mercer's global identity/document standards.
  • Contribute to accurate client/project budget management through accurate and prompt time entry.
  • Assist team with a variety of tasks as assigned.

What you need to have:

  • Bachelor's Degree or equivalent work experience.
  • 1-2 years of project support experience, preferably in a consulting environment or professional service industry.
  • Advanced computer skills, including extensive experience with Microsoft Office (Outlook, Word, Excel, PowerPoint).
  • Strong judgment, discretion, confidentiality, and decision-making skills with the ability to interact with all levels within the organization.
  • Capability to work well under pressure and with limited direction while handling multiple tasks and prioritizing effectively.
  • Exceptional interpersonal, organizational, business communication, and time management skills.
  • Strong attention to detail.
  • Demonstrated problem solving capabilities.

What makes you stand out:

  • Strong project management skills.
  • Excellent oral and written communication skills.
  • Ability to adapt quickly to business needs and priorities.
  • Previous billing/invoicing experience.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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