Lead, International, Customer Experience

4 weeks ago

Deerfield Beach, Florida, United States Nutrien Full time

At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day.

Nutrien is a leading provider of agricultural products, services, and solutions. With over 26,000 employees world-wide, we are the largest producer of potash (by capacity) and one of the world's largest producers of nitrogen and phosphate. We also operate a leading agriculture retail network that services over 500,000 growers globally.

We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, act with integrity, and who support inclusion.

Working at Nutrien will provide you an opportunity to help us raise the expectation of what an agriculture company can be and grow your career.

This role will report to the Manager, Customer Experience

What you will do:

  • Perform both a leadership and operational role by being accountable for order entry and adjustments, order shipment, invoicing, and the documentation of international transactions.
  • Lead, mentor, and train International Customer Experience employees.
  • Apply specialized expertise to highly complex situations that are occasionally unprecedented and assist in the resolution of unusual or difficult situations.
  • Be the "go-to or subject matter expert" for executing sales-related international transactions and make/influence the decisions taken to perform key activities for expanding to new geographies and associated regulatory and documentation requirements.
  • Directly interact and communicate with customers and collaborate with Sales, Transportation Distribution & Logistics, Product Management, Customs, and Credit along with Nutrien's plants and warehouses to manage order to cash activity, acknowledging requirements of assigned accounts.
  • Communicate, strategize, and execute the coordination of shipments with Sales, customers, agents, forwarders and plant personnel.
  • Accurately satisfy moderate and complex customer inquiries regarding order status, product availability, product specifications, shipping documents, product safety, etc.
  • Act as a key resource and support role for assigned Sales team regarding the daily activity of shared accounts.
  • Review letters of credit, identify changes, and communicate to Credit department, bank, and customers as necessary.
  • Educate agents, forwarders and/or plant personnel regarding documentation requirements.
  • Prepare and create export documents to ensure no issues with customs clearance.
  • Create, analyze, and supply supporting documents for quarterly and annual audit process.
  • Collect and analyze data as well as generate reports and presentations used by management to enable departmental decisions.
  • Maintain required documentation, approvals, and database for adhering to the Sales Contract Policy.
  • Act as a subject matter expert for order to cash activities and on special projects.
  • Drive and identify areas of improvement and potential efficiencies in the Customer Experience team.

What you will bring:

  • Ideal candidate will have a Bachelor's degree in Agriculture, Business Administration, Logistics or related four-year degree.
  • 5+ years business experience.
  • In-depth knowledge of International Letters of Credit UCP regulations and an understanding of Import/Export regulations.
  • Understanding of Incoterms and international banking procedures with experience in executing international transactions or international banking is required in order to be considered.
  • Preferred experience or background in an Agricultural, Commodities, Industrial Chemicals, and banking is beneficial, but not required.
  • Strong problem resolution and analytical skills along with being able to exercise independent decision making within established guidelines.
  • Excellent communication skills are essential.
  • Strong interpersonal and organizational skills, being detail oriented and comfortable in a team environment.
  • Expertise in their understanding of Nitrogen, Phosphate, and Potassium nutrients as well as specialty lines of products in Nutrien's Agricultural, Industrial, and Feed Divisions for both domestic and international sales activities.
  • Experienced and proficient in a variety of software programs and applications with an aptitude to learn new systems including MSS and Microsoft Office products particularly Excel, PowerPoint, and Word.
  • Significant prior experience in a business domain.
  • High attention to detail and proven ability to work under pressure.
  • Excellent organizational skills and ability to manage multiple tasks simultaneously and prioritize deliverables.
  • Solid understanding of Customer Experience processes and procedures and how transactions flow through and report in the various systems.
  • Must be highly motivated and requires the ability to lead/coach people to maintain the highest levels of performance.
  • Sensitivity to cultural differences and awareness.
  • Capacity to identify pain points in processes/systems and recommend and implement possible solutions.

Are you a good match? Apply today

The estimated salary that Indeed, Glassdoor and LinkedIn suggested does not represent Nutrien's compensation structure.

Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted.

To stay connected to us and for the latest job postings and news, follow us on: LinkedIn, Facebook and Twitter

  • Manager, Customer Experience

    2 days ago

    Deerfield Beach, Florida, United States Nutrien Full time

    Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We're guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We're creating an inclusive...

  • Intern

    1 week ago

    Deerfield Beach, Florida, United States Polyglass USA Full time

    Job DescriptionSummary This internship offers practical work experience, an introduction to corporate IT support, and an opportunity to gain experience in technical operations. Internship will involve critical thinking, real technical projects, and interaction with staff. This is a great opportunity to gain hands-on experience in the field. It also requires...

  • Tax Intern

    1 week ago

    Deerfield Beach, Florida, United States Marcum LLP Full time

    Marcum LLP offers a great career with exceptional benefits.There's a lot to think about when it comes to launching your career. At Marcum, we offer you a world of opportunity, a highly competitive salary, exceptional benefits, flexible work options, and industry-leading technology, all within an environment that values your contributions and supports your...

  • Director of Customer Service

    1 week ago

    Deerfield Beach, Florida, United States Justrite Full time

    Director of Customer ServiceJob Category*: SalesRequisition Number*: DIREC002000Showing 1 location Job DetailsDescriptionJustrite Safety Group is a growing family of industrial safety companies. Together we protect workers, workplaces and the environment with a comprehensive range of industrial safety solutions. All Justrite Safety Group portfolio companies...

  • Customer Support Technician

    1 week ago

    Deerfield Beach, Florida, United States Insight Global Full time

    This individual will be assigned tickets every day and will be assisting internal customers with IT support. This may range from resolving issues with computers/phones/printers to setting up MS teams meetings. They will be supporting around 650+ internal employees so customer service and strong communication are a must 8 AM - 5 PM Monday-Friday on-site. We...

  • Customer Care Advocate

    1 week ago

    Deerfield Beach, Florida, United States iRhythm Technologies Full time

    Boldly innovating to create trusted solutions that detect, predict, and prevent disease. Discover your power to innovate while making a difference in patients' lives. _iRhythm is advancing cardiac care Join Us Now_At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is...

  • Senior Internal Auditor, Compliance Risk

    1 week ago

    Deerfield Beach, Florida, United States Discover Full time

    Completes assigned audits/audit tasks using department tools and pursuant to department guidelines, within established timetables with high quality results. Discusses findings and solutions with client and audit lead. Develops detailed risk assessmen Internal Auditor, Compliance, Auditor, Audit, Risk, Internal

  • QA Compliance lead

    3 weeks ago

    Deerfield Beach, Florida, United States Baxter Full time

    Vantive: A New Company Built On Our LegacyBaxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care...

  • Staff Internal Auditor

    1 week ago

    Deerfield Beach, Florida, United States Insight Global Full time

    Insight Global is seeking permanent Staff Internal Auditor to support an established healthcare/retail client in Deerfield, IL. This individual will assist with Financial, Operational, and compliance audits or investigations- under general supervision of a more experienced auditor. Reviews and tests the design and effectiveness of internal controls for a...

  • Senior Technologist

    1 month ago

    Deerfield Beach, Florida, United States IPC International Corporation Full time

    IPC International, Inc.is looking to hire a Senior Technologist.This is a global remote/hybrid role and will ideally be in North America, Europe, or Asia.The Senior Technologist works with leading electronics companies and governments at the forefront of innovation to identify and deliver new solutions to IPC members and the industry.This role is within the...

  • Senior Technologist

    4 weeks ago

    Deerfield Beach, Florida, United States IPC International Corporation Full time

    IPC International, Inc.is looking to hire a Senior Technologist.This is a global remote/hybrid role and will ideally be in North America, Europe, or Asia.The Senior Technologist works with leading electronics companies and governments at the forefront of innovation to identify and deliver new solutions to IPC members and the industry.This role is within the...

  • Sr. Internal Controls Analyst

    4 weeks ago

    Deerfield Beach, Florida, United States CF Industries Full time

    At CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined capital and corporate management. By joining CF, you will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents...

  • Sr. Internal Controls Analyst

    1 month ago

    Deerfield Beach, Florida, United States CF Industries Full time

    At CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined capital and corporate management. By joining CF, you will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents...

  • Technical Accounting Lead

    1 month ago

    Deerfield Beach, Florida, United States Fortune Brands Innovations Full time

    At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone...

  • Technical Accounting Lead

    4 weeks ago

    Deerfield Beach, Florida, United States Fortune Brands Innovations Full time

    At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone...

  • Lead Business Data Analyst

    1 week ago

    Deerfield Beach, Florida, United States Discover Full time

    Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique...

  • Lead Data Platform Engineer

    1 week ago

    Deerfield Beach, Florida, United States Discover Full time

    Discover. A brighter future. With us, youll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...

  • Sr Payroll Administrator

    4 weeks ago

    Deerfield Beach, Florida, United States Baxter International Inc. Full time

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...

  • Sr Payroll Administrator

    4 weeks ago

    Deerfield Beach, Florida, United States Baxter International Inc. Full time

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...

  • Lead Marketing Strategy

    1 week ago

    Deerfield Beach, Florida, United States Discover Full time

    Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique...