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Intern

3 months ago

Deerfield Beach, Florida, United States Polyglass USA Full time

Job Description

Summary


This internship offers practical work experience, an introduction to corporate IT support, and an opportunity to gain experience in technical operations.

Internship will involve critical thinking, real technical projects, and interaction with staff. This is a great opportunity to gain hands-on experience in the field. It also requires exceptional customer service skills, exceptional work ethics and dependability.

Job Description:

Intern will provide direct technical assistance and support for network, hardware, and software issues.

Duties would include installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, providing training to staff on software and hardware use, determine cause of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance.

Working on major Windows 11 upgrade utilizing SCCM.

Essential Job Duties/Responsibilities:

  • Support PC hardware components, desktop operating system software, and application software.
  • Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.
  • Record activities, solutions, and other responses to request for service.
  • Assist users in determining appropriate software solutions to meet needs.
  • Develop and provide user training for basic hardware and software use.
  • Maintains open communication and positive working relationship with staff.
  • Perform other duties/projects as assigned to learn and contribute to the program.