Customer Support Technician

2 weeks ago


Deerfield Beach, Florida, United States Insight Global Full time
This individual will be assigned tickets every day and will be assisting internal customers with IT support. This may range from resolving issues with computers/phones/printers to setting up MS teams meetings.

They will be supporting around 650+ internal employees so customer service and strong communication are a must 8 AM - 5 PM Monday-Friday on-site.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

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. Required Skills & Experience

  • Experience with troubleshooting software for computers/laptops and also Android and iPhoneAV experience

Experience with:
Windows, adobe, O365, microsoft teams, fixing corrupted OSD & PSD files

  • Experience with active directory/password resets/creating objects (they will be supporting customers/internal FDOT employees)
  • Certification in A+
  • General knowledge of printers to be able to replace toner & fix paper jams
  • Experience with ticketing systems - they use ServiceNow
  • Remediation experience with computers
  • Great communication/personality
  • Enterprise level experience Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.


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