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Operational Risk, Senior
3 months ago
At Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation.
Employees, contingent workers and visitors are no longer required to show proof of vaccination to be on-site. Effective January 2023, Freddie Mac's hybrid work arrangement is 3 days in the office (specifically Tuesday, Wednesday & Thursday).
Position Overview:Freddie Mac's Resiliency strategy is to protect corporate assets from significant business interruptions by optimizing risk management and building operational resiliency. The Operations Resiliency Team has responsibility for the overall execution strategy, scope and plan for enterprise-wide Resiliency Testing, including: Business Continuity and Disaster Recovery Regulatory, Corporate Scorecard and Audit related initiatives. This Technology Resiliency position resides within the Service Delivery & Operations organization. We are seeking a Technology Resiliency Manager to lead, handle and optimize the enterprise resiliency posture for Freddie Mac. The key objective is to validate IT systems resilience and recovery through planned failover exercises throughout the year. This role requires strong leadership and communication skills to effectively collaborate with infrastructure, engineering and application teams during the resiliency testing life cycle (prep, execution, closure and optimization) activities.
The appropriate candidate will be part of a team that is responsible for disaster recovery and operational resiliency support. The candidate should have strong familiarity with principles in risk, crisis, resilience and/or emergency management. Strong analytical and problem-solving skills, working on sophisticated and time-critical issues while demonstrating creative thinking and solutioning. Demonstrated ability to collect, organize and aggregate information for executive-level reporting. Exceptional attention to detail with the ability to quickly synthesize unstructured and narrative information. Work effectively in a fast-paced environment by prioritizing and balancing competing, time-urgent demands and geographies. Strong written and verbal communication. This role is multi-functional, and you will support all aspects of firm services (15+ functions, geographically dispersed globally) to mature the firm's ability to prepare for, mitigate and respond to operational disruptions. In this position, you will shape and implement the strategy set by the Director of Operational Resilience in collaboration with key firm functions. You will learn about, and have exposure to, the entire spectrum of functions (and their leadership) across the globe that enable firm operations. You will work with each one to enhance their ability to successfully navigate potential operational disruptions.
Individuals must have the ability to understand complex business processes, be familiar with complex IT and Information Security technical controls and be able to assess the implications of both current and emerging threats to Freddie Mac's operational resilience.
This position is located in our McLean Virginia or Dallas, Texas office and will require flexibility for a mixture of weekday and weekend work hours with comp days provided.
Our Impact:Our team is responsible for the operational stability of the firm's IT and Business applications. Our #1 goal is to maintain a stable and healthy environment with measurable performance for the firm and its customers.
Your Impact:In this role, you will be an integral part of the GOC Operations team and will be expected to perform in the following areas:
Operations and Technology- Lead Enterprise Technology Resiliency operating framework, standards and model
- Create Migration and Validation Playbooks, report and validate Results of Tests Performed
- Plan, schedule and coordinate the enterprise-wide Tech Resiliency failover exercises based on annual schedule
- Coordinate the execution and completion of all Tech Resiliency exercise activities
- Produce exercise reporting results, including tracking of open issues to resolution
- Serve as the key Tech Resiliency liaison to all application teams for test coordination
- Manage and enforce the enterprise resiliency policy as it relates to application test requirements for Critically Important, Foundational and Business Critical applications
- Use of and assist in the continuous improvement of the enterprise Business Continuity/ Tech Resiliency Tool: Fusion Framework
- Work with various IT teams (Organizational Change, Network Security, Infra, Engineering) to ensure that applications maintain a state of Tech Resiliency readiness
- Assist the Tech Resiliency Director and Senior Tech Lead in reporting on the status of the Tech Resiliency planned/unannounced/unplanned execution metrics, including annual reporting and audit report responses
- Assist with audit compliance activities in a timely fashion
- Establish and maintain the overall plans for driving all tech resiliency procedures and understand their interdependencies
- Provide automated solutions and ideas to remediate/resolve the issues related to Resiliency
- Establish and maintain detailed tech resiliency communications and command and control plans through an organizational change process
- Ensure tech resiliency recovery solutions are adequate, in place, maintained and tested as part of the regular operational life cycle
- Develop and understand all testing necessary for a successful failover execution
- Provide ongoing feedback for risk management, mitigation and prevention
- Drive the maturity of the current state of resiliency capability
- Self-motivated professional comfortable working in a fast-paced and constantly evolving environment
- Ensure the team is operating in the most effective way possible to be successful
- Provide knowledge, coaching and guidance in areas where a gap exists
- Adopt ownership and accountability of all decisions and actions
- A focus on customer satisfaction, with good social skills and responsiveness
- Reliable, dependable, diligent, and organized with good time management skills
- Having attention to detail
- Ability to multi-task, prioritize and identify issues and risks
- Bachelor's Degree in Management Information Systems, Computer Science, Engineering or related study or equivalent experience
- 8+ years' experience in Technical Project/Program Management, Technology Operational support, Engineering or similar fields
- 5+ years of relevant experience leading hard-working individuals in an operations capacity
- Experience working with and managing project planning, project management and operational efficiencies
- Strong conceptual skills: ability to report findings and guidance to leadership
- Experience facilitating meetings with various collaborators, third-party representatives, and leadership
- Ability to perform and lead under full workloads and meet critical goals
- Ability to re-assess priorities in an evolving environment
- Establish and update standard operating procedures and DR controls as required
- Ensure alignment and compliance to disaster recovery controls and standards
- Present reports defining resiliency progress, opportunities, and roadmap
- Provide technical direction and support to project team; coordinate on current and upcoming tasks to ensure schedule and budget are maintained
- Hands on experience with Agile practices and Atlassian tool suite of tools like JIRA, Confluence
- Experience with data analysis and visualization with strong analytical skills
- Familiarity with Cloud technologies
- Financial Services and/or mortgage industry experience including the implementation of policy, standards & governance
- Good understanding of application architectures, deployment topologies and cloud based operating models
- Minimum 5 years' experience in build resiliency playbooks, developing test scenarios, capturing results for assessment, align objectives from business to IT's capabilities and there by assess the feasibility, drive requirements to help improve IT's architecture / capabilities
- Minimum 3 years of Third-Party testing, Resiliency, Assessment and Execution of related Tech Resiliency exercising
- Experience with Service Now, Jira, Confluence, Tableau
- Experience with Microsoft Office Suite (Outlook, Excel, PowerPoint, Teams)
- Comfortable working independently and effectively with continuous change
- Demonstrated eye for business, problem solving skills, intellectual maturity, and relationship management skills
- Coordinate with our Enterprise Operations, Security Governance and Risk team to ensure compliance with the enterprise policy, as well as with industry and regulatory standards
- Provide leadership and coordination to Technology Resiliency & Disaster Recovery standard processes and demonstrate ability to measure risk
- Establish technology classes and define the RTO and RPO for each exercise
- Build efficient and scalable templates, systems, run books, and program metrics
- Lead risk assessments for IT, tabletops and facilitate disaster recovery exercises
- Produce monthly, quarterly and yearly reports on Technical Resiliency Recovery program activities and actions
- Understanding of Cloud infrastructure, database, and application development and design
- Experience in disaster recovery, modern application design / architecture and/or risk management field
- Intellectual agility and interpersonal flexibility
- Ability to work with and collaborate across the team and drive execution of operational resiliency plans
- Ability to develop mutually beneficial relationships inside and outside of the Operations division
- Deep curiosity to learn about new trends and how to do things better
- Ability to use data to help inform strategy and direction
- Constantly look for ways to improve and automate processes
Current Freddie Mac employees please apply through the internal career site.
Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others.
We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit and register with our referral code: MAC.
Time-type:Full timeJob Category:RiskFLSA Status:ExemptThe anticipated annualized base salary range for this position is $88,000 to $132,000 and is eligible to participate in the annual incentive program.
