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Bilingual Case Manager

3 months ago

Katy, Texas, United States Upbring Full time

Overview

About Upbring

At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who can't speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness.

About our Children's Shelters

Many children begin life in the face of serious challenges. Instead of playing pretend and imagining grand adventures, unaccompanied children face perilous conditions alone as they travel to unfamiliar countries, leaving home and loved ones behind to escape war and violence. Our children's centers, operated through a grant from the Office of Refugee and Resettlement (ORR), provide safety, stability and wraparound services. We help children grow into adults who have received love and kindness, instead of only violence and chaos.

What You'll Do

The Office of Refugee Resettlement (ORR) Case Manager requires expertise in providing quality social services, individually and in groups, to clients and their families to accomplish program objectives and Agency goals. In accordance with A

Our Upbring staff members are servant-leaders in the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.

All Upbring Children's Shelters employees must comply with ORR's vaccination mandate.

All staff must be able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route if working directly with unaccompanied children (UC). Medical and Religious exemptions may be requested after an offer of employment is accepted.



Responsibilities

We Are Warriors | We Set the Standards for Child Welfare

Work Standards

  • Review complete family reunification packets for accuracy
  • Participate in planning, coordinating, implementing, and evaluating designated social service program(s)
  • Participate in workshops, seminars, education programs and other activities that promote professional growth and development
  • Always comply with HIPPA
  • Other duties and special projects as assigned

Communication

  • Complete Release Request Worksheet, Case History (if applicable) and Verification of Release Forms; submit to ORR along with copy of Family Reunification Packet
  • Ensure UC is provided with Change of Address, Change of Venue form and provide instructions on how to complete and submit forms to the appropriate entities; ensure UC is provided with appropriate phone numbers for follow-up
  • Complete and submit notice to the EOIR form when Office of Refugee Resettlement (ORR) issues approved release for UC
  • Prepare, compile, submit, and maintain accurate records, UC case files, forms, statistics, and additional relevant information in accord with Agency policy, licensing and/or funding requirements
  • Input and maintain accurate case file information in the ORR Portal
  • Review and sign off on client records in accordance with licensing, Commission on Accreditation of Rehabilitation Facilities (CARF), and contract standards

We Are Servants | We Help Others

Teamwork

  • Work closely with Program Director and other service providers to ensure UC are receiving the quality of care and case management services needed and the program services are meeting its established goals and objectives
  • Assist with the safe and physical evacuation of UC during an emergency or natural disaster, e.g., hurricane
  • Travel and assist in the safe and orderly evacuation of UC and staff during an emergency drill and mandated disaster
  • Serve as a member of the management team assisting with the evacuation of the UC and staff

We Are Family | We Are Passionate & Compassionate

Building Relationships

  • Maintain contact with sponsor and family in home country regarding UC's progress and needs and complete weekly documentation on all cases
  • Work closely with case management staff, interdisciplinary teams, and other program service providers to ensure UC are receiving the full scope of available program services and resources to meet Individual Service Plans (ISP)
  • Collaboratively work with other stakeholders internal and external (e.g. Department of Homeland Security, Immigration and Customs Enforcement, Legal Service Providers, Consulates, Child Advocates)
  • Follow up with sponsor to discuss any issues identified in review of family reunification packet
  • Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices
  • Actively participate in exhibiting cultural awareness and sensitivity when interacting with children, parent(s)/guardian(s), staff, and the community


Qualifications

Minimum Qualifications

  • Bachelor's degree in Social Work, Counseling, Psychology, Social Services, or closely related field
  • 1-year previous case management experience OR if a current Upbring employee, 1-year previous child welfare experience
  • Bilingual (English and Spanish based on service area and service population)
  • Must be at least 21 years of age
  • Strong working knowledge of motivational interviewing
  • Ability to establish rapport, trust, and boundaries with children, parents, and families
  • Strong interpersonal skills with the ability to work and interact with diverse groups of people
  • The ability to apply compassion and empathy, while dealing with stressful and difficult situations
  • The ability to work independently and collaboratively within a group
  • Excellent writing skills with the ability to write in a detailed and concise manner, writing free of grammatical errors
  • Strong and effective communication skills with the ability to clearly communicate thoughts and provide instruction both verbally and written
  • Strong organizational and time management skills with the ability to manage a heavy caseload and meet deadlines
  • Proficient in Microsoft Word, Excel, and Outlook

Preferred Qualifications

  • Master's degree in Social Work, Counseling, Psychology, Social Services, or closely related field
  • Experience working with child welfare or other disadvantaged populations
  • LMSW, LPC, LCSW, or LMFT

Perks at Upbring

  • Competitive PTO & paid holidays
  • Health, dental, vision insurance & more
  • 403(b) Plan
  • Employee Assistance Program
  • 24/7 access to telemedicine and counseling services
  • Discounted Gym Memberships
  • Donated Leave Program

Physical Demands & Work Conditions

  • This position requires sitting and looking and using a computer for long periods of time
  • Position works in a child facility and has constant exposure to children
  • Lift, push, pull, and move up to 50 lbs.

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close, and the ability to adjust focus.

Diversity. Equity. Inclusion. Belonging

We are a diverse and inclusive Organization that recognizes our strength is in the efforts of our selfless warriors. Honoring and recognizing the value and dignity of all individuals is the cornerstone of our agency. The more diverse the individuals, thought processes and lived experiences, the greater the opportunity is to combine unique perspectives to make a greater impact. Our trust, respect, and appreciation for one another is demonstrated through our communication, celebration of progress and relentless effort to be at our best TO FULLFILL OUR MISSION OF BREAKING THE CYCLE OF CHILD ABUSE.

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status.



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