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Wireless Support Engineer

4 months ago

Los Angeles, California, United States Pando Telecom Full time

Pando Telecom Co. seeks an experienced WIFI Support Engineer who has a passion and enthusiasm for delivering echelon support and customer service.

About Pando Telecom Co.

Pando Telecom is a B2B firm headquartered in Crested Butte, Colorado. We are a leading telecommunications infrastructure provider for commercial enterprise industries. We deliver communication solutions that serve business functions, drive innovation and revenue, and create a seamless integration of connected people and things. Pando's services include turn-key wireless solutions, RF design, project management, engineering, commissioning, and software support.

Our primary focus is customer relationships and satisfaction. We offer products, services, and programs that engage the customer from inception until completion throughout the lifecycle. We love what we do, and it shows. Our work environment is fast-paced, flexible, and rewarding. At Pando, we ensure the built environment serves people like trees in a forest—seamlessly connected at the roots. Our name was inspired by the networks of trees—specifically Aspen trees. Our headquarters is next to one of the largest Aspen groves in the world - also known as a Pando.

About the position

Pando Telecom Co. seeks an experienced WIFI Support Engineer who has a passion and enthusiasm for delivering echelon support and customer service. Our enterprise customers are our main focus but the qualified candidate will have experience working with IT directors, IT managers and other network engineers in an effort to resolve WIFI related issues. As a member of the Pando Team, you can expect to troubleshoot and resolve hardware issues pertaining to existing WIFI networks and deployments.

Locations

  • Northern California (Bay Area, Sacramento, East Bay, Central)
  • Southern California (LA, San Diego, Ontario, Panorama City)

Qualities we like in candidate

  • Fosters relationships with new and existing customers or accounts
  • Shares excitement with team members for delivering echelon support and customer service
  • Willingness to be of a small, growing organization
  • Desires to contribute to customer satisfaction and to internal company morale
  • Recognizes the potential to learn, grown and become an integral part of the organization

What you will be doing

  • Providing on-site engineering support for wireless access points, antennas, cabling, switches, and controllers
  • Troubleshooting wireless access points, cabling and connections
  • Providing written and oral updates to service tickets and support requests
  • Conducting and/or reviewing wireless RF surveys and interpret results
  • Coordinating truck rolls to customer sites
  • Managing project parts, inventory, components and delivery schedules
  • Tracking and logging time spent on issues
  • Working independently and with a group of team members

Who is the qualified candidate

  • 1 - 3 years of experience in the wireless network industry
  • Experience with wireless packet captures and analysis
  • Solid understanding of switch and VLAN configurations
  • Solid wireless network analysis fundamentals and robust troubleshooting skills
  • A tenacious self-starter who is driven to deliver top performing systems
  • Consistently well-spoken and dedicated to the task mission
  • Excellent oral and written communication skills
  • Understanding of RF principles, enterprise network design topologies, and OSI layer 1 characteristics
  • You take ownership of situations and you never assume others will handle open items
  • Priority of time management and organizational tasks
  • Willingness to learn new skills, hardware, and other wireless technologies
  • Proficiency in RF testing, analysis and assessment, and system architecture
  • Experience working at customer sites

Some basic requirements

  • BS/BA in Engineering, Information Systems, Computer Science or a related field
  • A valid drivers license
  • Must be able to pass a background check and drug screening upon request
  • Travel to customer sites within 4 hours notice
  • Ability to work non-standard business hours

The benefits of working at Pando Telecom Co.

  • We are an enthusiastic group of people who enjoy working with like-minded team members
  • Salary with bonus options
  • 401k with company match
  • Unlimited PTO and paid holidays
  • Benefits include health, vision, dental, and term life insurance
  • Company credit card, work-from-home equipment stipend
  • Reimbursement for work related travel, cell phone/home internet
  • Professional development opportunities

Pando Telecom Co. is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all of our team. Pando Telecom Co. prohibits discrimination and harassment of any type, Pando Telecom Co does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law.