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Customer Service Supervisor

4 months ago

Smyrna, Georgia, United States Murata America Full time

For over 75 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us.

Our solutions are inside more state-of-the-art products than you may imagine.

Additionally, we enable other global companies to turn their visions into reality – from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics.

Our past innovations drive today's technology – and our present innovations are shaping tomorrow's.

Whatever the future holds, you can be sure that Murata will be a part of it.

Why Consider This Job Opportunity

The primary responsibility for this position is to supervise the Sales Planner function within the Account Services organization.

Workplace Policy

Hybrid from Smyrna, Georgia

What To Expect (Essential Job Responsibilities)

  • Provide leadership and supervision to direct reports (Sales Planners).
Selects and manages the performance of direct reports.

  • Provide day to day operational support to Sales Planners while monitoring/balancing their workloads.
  • Train and educate staff in compliance with company policies, procedures, and ISO compliance.
  • Develop internal processes with a focus on improving customer satisfaction, process improvements, and improvement in accuracy.
  • Provide input on tools needed to assist in servicing accounts.
  • Provide input on metrics measurements for service.
Miscellaneous Job Responsibilities

  • Create and distribute reports, as required.
  • Perform other job related responsibilities and duties as may be assigned from time to time.
What Is Required (Qualifications)

  • High School Diploma or GED.
  • Three+ years of experience in service or materials management.
  • Intermediate proficiency with Microsoft Excel, Word, and PowerPoint as well as typing skills for accurate data entry.
  • Strong analytical skills, high attention to detail, and organization.
Effective collaboration and communication skills as well as strong interpersonal skills.

  • Dependable with the ability to meet tight deadlines in a high pressure environment while effectively prioritizing workloads.
  • Ability to understand customer forecasts, the impact it has on a factory, and how to use the demand information to meet customer requirements.
  • Ability to effectively analyze a situation and communicate the resolution to others.
Adaptable with the ability to consistently deal with ever-changing conditions.

  • Proven success in interfacing with customers in global locations.
How To Stand Out (Preferred Qualifications)

  • Previous supervisory experience in service or operations.
  • Knowledge of Murata's industry, basic business principles, cultural diversities, organization, and products.
  • Strong proficiency with Microsoft Excel and Access.
Travel

  • Infrequent domestic travel, approximately once per quarter.
Imagine the possibilities as a member of Murata's innovative global team.

Be an innovator - Join Murata
Murata offers competitive compensation and comprehensive benefits.
Equal Opportunity/Affirmative Action Employer - M/F/Disabilities/Veterans