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Sr. Business Consultant

2 months ago

Cary, North Carolina, United States Q2 Full time

As passionate about our people as we are about our mission.
What We're All About :
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance :
Q2 is seeking a Senior Business Consultant to work closely with Implementation Engineers, Project Managers, and Client Project teams. This individual will be reporting to an Implementations Delivery Manager and will engage on multiple on-line banking implementations concurrently. Business Consultants provide subject matter expertise while working within various Q2 implementation project teams. You will develop, deliver and train best practices in both technical and non-technical aspects of a project. The Business Consultant inspects for gaps in training, work aids and execution detail so that both the client and Q2 teams meet and exceed delivery expectations. Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams including various client disciplines. May communicate in various forms to Q2 and Client Executive level staff. These types of communication can include emails, presentations, formal and informal ad hoc meetings. These communication events can include consultative recommendations, setting expectations, developing requirements, negotiating and facilitating conflict resolution.
A Typical Day :

  • Assesses project risks and builds mitigating strategies
  • Trains others in best practices and proper execution
  • Participates in the building plans and guides teams through key on-site activities
  • Works with Solutions Architect and Development to ensure suggested solutions are feasible
  • Acts as a liaison and manages expectations of key sponsors and client executive staff related to timing, functionality and back-office requirements needed to support a successful go live
  • Mentors PMs and trains other Implementation resources in areas of product expertise, case resolution, client communication and process improvement
  • Supports case management and timely issue resolution by facilitating case reviews
  • Acts as subject matter expert in product features and functionality
  • Helps to build requirements and solution design
  • Analyses customer's business and makes recommendations
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
  • Helps to oversees testing and case resolution

Bring Your Passion, Do What You Love. Here's What We're Looking For :

  • Typically requires a Bachelor's degree and a minimum of 8 years of related experience; or an advanced degree with 6+ years of experience; or equivalent related work experience.
  • Familiarity with enterprise software deployment architecture and methodologies
  • Knowledge of effective business requirements practices and support methodologies
  • Excellent written/oral communication skills and ability to interface effectively with technical teams as well as non-technical FI Senior Management Excellent people and teamwork skills
  • Remains calm, diplomatic and cooperative under stressful conditions
  • Attention to detail, exceptional follow-through, ability to prioritize, stay organized, and multi-task
  • Promotes a strong sense of urgency and enthusiasm for reaching goals and meeting deadlines
  • Ability to trains individuals 1-on-1 and in a classroom environment
  • Passion for improving processes and a commitment to customer satisfaction
  • Ability to travel up to 30% of the time

#LI-BW1
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness

  • Hybrid Work Opportunities
  • Flexible Time Off
  • Career Development & Mentoring Programs
  • Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
  • Community Volunteering & Company Philanthropy Programs
  • Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.