Patient Service Representative

1 month ago


Los Angeles, California, United States UCLA Health Full time

Major duties include but are not limited to:

  • Acting as a liaison for the patients and physicians in the practice.
  • Assisting patients in accessing service within the health system
  • Facilitating communication with referring physicians
  • Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.
  • Serve as liaison between Skilled Nursing Facilities, hospitals, outpatient facilities and physician offices to ensure appropriate billing documents and orders are filled out and/or collected and processed.

Salary Range:
$ $40.

44/hourly
Qualifications Required:


  • Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
  • Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
  • Ability to creatively integrate competing demands into a productive working environment.
  • Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
  • Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.

Preferred:

  • Knowledge of specific specialty practice and workflows.
  • Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
  • Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
  • Familiarity and knowledge of authorization process & managed care programs.


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