Member Experience Representative

2 weeks ago


Los Angeles, California, United States First Entertainment Credit Union Full time

Overview

First Entertainment Credit Union is looking for a Member Experience Representative who will be responsible for providing exceptional member service through various communication channels. The ideal candidate should be knowledgeable in all areas within the credit union, well versed in digital self-services such as online banking, BillPay, Zelle, and chats. The Member Experience Representative will focus on building relationships with members and identifying opportunities to refer credit union products and services.

This is a hybrid position reporting to the Assistant Manager, Member Experience Center and is located at our headquarters in Hollywood, CA. The minimum and maximum salary range for this position is $23.96 to $35.94 in California. The target starting good-faith hourly rate is between $23.96 and $29.95.

Responsibilities

· Build relationships with members and identify opportunities to refer credit union products and services.

· Provide exceptional member service to all members of the credit union through various communication channels, including calls, chats, secured messaging, and other tasks within the department. Focus on educating members on digital self-serve options to create the best member experience possible.

· Assist members with inquiries regarding their accounts, products, and services, and navigating through online banking and other digital services.

· Resolve member issues and concerns, including fraud prevention and operations-related items, in a timely and effective manner, including those related to digital services.

· Accurately and efficiently process member transactions, including those conducted through online banking and other digital channels.

· Ensure compliance with all credit union policies and procedures, including those related to online banking and other digital services.

· Actively promote credit union products and services to members, including those related to online banking and other digital self-serve options.

· Participate in ongoing training to stay current with credit union products and services, including those related to digital services and product referrals.

· Perform other duties as assigned.

At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [ Members First + Ownership + Integrity + Innovation + Inclusivity + One Team], and we expect you to uphold them.

Requirements

· High school graduate or equivalent. Work-related experience or related college degree preferred.

· A minimum of two years of work-related experience in a full-service financial institution or experience in a related position in a related field. Prefer at least two years supervisory or lead employee experience.

· In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.

· Thorough knowledge of regulations applicable to essential responsibilities. Ability to read, speak and write clearly to convey information effectively.

· Effective communication skills across all levels of audience.

· Knowledge of how to use a personal computer and MS Office products on a daily basis (Word, Excel, Outlook), and Symitar for Windows (Episys).



  • Los Angeles, California, United States First Entertainment Credit Union Full time

    First Entertainment Credit Union is looking for a temporary Sr. Member Service Officer(Floater) responsible for delivering an excellent member service experience to its current and potential members. The Sr. Member Service Officer (Floater) is responsible for building member relationships through individual efforts by educating and advising members about...


  • Los Angeles, California, United States Sag - Aftra Full time

    SAG-AFTRA employees support our members and thrive on securing the strongest protections by negotiating the best wages, working conditions, health and pension benefits.Responsibilities What You'll DoThe Business Representative will enforce contracts, research and file claims and is responsible for administration of all aspects of SAG-AFTRA contracts...


  • Los Angeles, California, United States UCLA Health Full time

    As a member of the Medicare Advantage Operations team, the Medicare Advantage Enrollment Representative plays a crucial role in the enrollment process by reviewing and submitting enrollment requests. This position requires meticulous attention to detail to ensure the accuracy and timeliness of acknowledgment notices sent to members. The ideal candidate will...


  • Los Angeles, California, United States L.A. Care Health Plan Full time

    Salary Range: $55, Min.) - $69, Mid.) - $82, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...


  • Los Angeles, California, United States UCLA Health Full time

    As a member of the Medicare Advantage Operations team, the Senior Medicare Advantage Enrollment Representative plays a pivotal role in processing all enrollment, disenrollment, and cancellation requests. This position requires a deep understanding of Medicare Part D programs and meticulous attention to detail to ensure accurate and timely processing. The...


  • Los Angeles, California, United States UCLA Health Full time

    As a Patient Authorization Representative, you will be responsible for: Pre-encountering and pre-registering patients as well as providing registration support to patients, clinic staff, and managers Verifying insurance and enter insurance benefits information into the CareConnect system prior to appointments Determining co-pays and deductibles; confirming...


  • Los Angeles, California, United States Enterprise Solutions Inc Full time

    #N94Job Title:Patient Services RepresentativeJob Location:Playa Vista, CAJob Duration: 3+ months (High Possibility of Extension)Pay Range: $24.00 to $24.90/Hr. on W2Shift: Day 5x8-Hour (08:00 - 17:00)Job Description:\*\*This position will primarily provide phone support to the department as well as front desk coverage for meal breaks, call-outs, and...


  • Los Angeles, California, United States L.A. Care Health Plan Full time

    Salary Range: $50, Min.) - $62, Mid.) - $75, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...


  • Los Angeles, California, United States L.A. Care Health Plan Full time

    Salary Range: $67, Min.) - $87, Mid.) - $107, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...


  • Los Angeles, California, United States L.A. Care Health Plan Full time

    Salary Range: $50, Min.) - $62, Mid.) - $75, Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure...


  • Los Angeles, California, United States L.A. Care Health Plan Full time

    Salary Range: $50, Min.) - $62, Mid.) - $75, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...


  • Los Angeles, California, United States L.A. Care Health Plan Full time

    Salary Range: $50, Min.) - $62, Mid.) - $75, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...


  • Los Angeles, California, United States A & Z Marketing Inc Full time

    We are a fast-paced, entrepreneurial firm specializing in customer acquisition and field sales strategies.We need people that have grit, resiliency, and a competitive flair that will challenge the status quo and drive our team to be innovative and industry-leading.We are looking to bring on an industrious, charismatic Entry Level Customer Service...


  • Los Angeles, California, United States Saint-Gobain Full time

    The Inside Sales Representative will be responsible for leveraging customer engagement opportunities (leads) from both inbound and outbound interactions to identify, develop, document, and appropriately route sales opportunities to product sales teams throughout Saint-Gobain North America.Inside Sales Representatives will work in a team selling atmosphere...


  • Los Angeles, California, United States AdQuick Full time

    We're reinventing how marketers and agencies plan, book, and measure outdoor advertising.AdQuick's mission is to make outdoor advertising easy, and is the first company to allow anyone to complete the full cycle of booking outdoor ads online, from searching available inventory, to vetting locations, approving assets and analyzing results. With revenue...


  • Los Angeles, California, United States MoeGo Full time

    By doing so, we aim to redefine the standard of technology and elevate the pet industry to an entirely new level.Guide customers through step-by-step solutions, ensuring they understand the resolution process and providing clear instructions for any necessary actions.Collaborate closely with other teams, including product development, customer success, and...


  • Los Angeles, California, United States Emyla Spirits (Emyla Tequila) Full time

    Emyla Tequila is looking for a highly motivated and experienced sales Representative to call on East Los Angeles through Palm Springs. Emyla has just launched and we are gaining stride daily, we now need two experienced Sales Rep to boost our sales and help grow the brand. The ideal candidate must have at least 1 to 2 years sales experience within the Wine...


  • Los Angeles, California, United States Spotify Full time

    Sell what you love. For us and millions of users across the globe, that's Spotify. Join the Sales team and you'll build the relationships that help grow our business in existing markets and beyond. We don't just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the...


  • Los Angeles, California, United States UCLA Health Full time

    As the Hospital Collections Customer Service Representative, you will: Serve as the primary source for customer service assistance and ensuring customer satisfaction Handle a high volume of incoming customer service calls in a call-center environment Research and distribution of incoming correspondence and respond to phone and written inquiries from...


  • Los Angeles, California, United States L.A. Care Health Plan Full time

    Salary Range: $67, Min.) - $87, Mid.) - $107, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...