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Technical Content Developer
2 months ago
eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions.
You will make an impact:
We are seeking a skilled Technical Content Developer to join our Technical Communications and Education Services (TC&ES) team. As a Technical Content Developer your primary responsibility will be to create, organize, and maintain technical documentation that is clear, concise, and accurate. The documentation is expected to enhance the user's experience and ensure they have the information they need to be successful in their use and adoption of elluminate.
Accelerate your skills and career within a fast-growing company while impacting the future of healthcare.
Your day to day:
- Research, write, and edit documentation to support both the end-user and the enabled user for our elluminate product. Documentation includes content primarily accessed through our elluminate Help Center, and may also include Quick Reference Cards and Guides, scripts, storyboards, etc
- Collaborate closely with product managers, engineers, and other stakeholders to understand technical concepts and translate them into comprehensive documentation, including use cases and benefits of using elluminate
- Organize and structure content effectively to ensure easy accessibility for users
- Develop and maintain a consistent tone and voice across all documentation
- Keep documentation up to date with product releases and updates
- Conduct regular audits to ensure accuracy and relevance of documentation
- Gather feedback from users and internal teams to continuously improve documentation quality
- Work with our digital content specialists, who will create supporting graphics, screenshots, and videos, as needed
Take the first step towards your dream career. Here is what we are looking for in this role.
Qualifications:
- Bachelor's degree or equivalent work experience preferred
- Proven experience as a Technical Content Developer or similar role in the software development industry preferred
- Knowledge of Clinical Trials preferred
- Excellent writing and editing skills, with a keen eye for detail
- Strength in organizing large amounts of content in a way that is logical for the user
- Ability to quickly grasp complex technical concepts and translate them into easily understood text and visuals
- Strong organizational and time-management skills to meet deadlines in a fast-paced environment
- Familiarity with industry-standard documentation tools such as Zendesk, Confluence, Microsoft Office Suite, Adobe Technical Communication Suite, or similar preferred
- Experience with software documentation and familiarity with Agile development methodologies
- Knowledge of HTML, XML, or other markup languages
Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours
eClinical is a winner of the 2023 Top Workplaces USA national award We have also received numerous Culture Excellence Awards celebrating our exceptional company vision, values, and employee experience. See all the details here:
eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business. We celebrate individual experiences that connect us and that inspire innovation in our community. Our team seeks out opportunities to learn, grow and continuously improve. Bring your authentic self, you are welcome here
We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need.
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