Application Management Service Director

1 month ago

Dallas, Texas, United States Mercer Full time

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We're in the business of creating exciting and rewarding futures for our clients and their employees — whether we're designing affordable health plans, securing finances for retirement or aligning employees with workforce strategy. Capitalizing on analysis and insights as catalysts for change, we anticipate and understand the impact of business decisions, now and in the future. Our holistic view and deep expertise allow us to see client's current and future needs through a lens of innovation and impact and every idea and solution we offer. Mercer is the industry leader in helping companies create dynamic solutions that make a difference in the moments that matter.

Application Management Service (AMS) Director


What can you expect?

  • You will make a lasting impact on a fast-growing organization dedicated to excellence
  • You'll be joining the top Workday partner in the Medium Enterprise space and will partner with Mercer's team to deliver best in class Workday solutions
  • You will have a top-notch team to support you, the best in brightest in the Workday ecosystem reside here at Mercer Digital

What is in it for you?

  • A dynamic, collaborative and inclusive culture, where diversity is embraced – and you are celebrated and appreciated for who you are.
  • Competitive rewards supporting your financial wellbeing, including compensation, retirement savings, and more.
  • Generous paid time off and a flexible work schedule that accommodates your home life and commitments outside of work.
  • We offer top-notch benefits: multiple medical, dental, and vision plans with choices to fit all needs and budgets.
  • In addition, Mercer offers other benefits, discounts on products and services, and more

We will count on you to:

  • Manage the Workday client relationship along with a team of Customer Success Managers (CSM) and a portfolio of 200+ customers
  • Develop protocols and processes to better support our customers in an ever-evolving ecosystem
  • Manage the margin and profitability of the business
  • Help support and manage the case management system
  • Partner with sales to grow AMS portfolio
  • Manage escalated situations and ensure a reasonable and appropriate resolution
  • Develop and innovate on current offerings to ensure Mercer remains unique and a top tier AMS practice

What you need to have:

  • Minimum 5 years of People and Team Management experience
  • Understanding of the Workday framework and the relationships between modules
  • Ticketing System experience (Zendesk, Jira, Freshdesk, , ServiceNow, etc.)
  • Contract negotiation skills

What makes you stand out:

  • 1-2 years Delivery Leadership experience
  • Ability to navigate escalated situations
  • Project Management experience

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh

McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy, and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

The applicable base salary range for this role is $111,600 to $223,200.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until: December 31, 2024

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