Director of Customer Service

2 weeks ago

Dallas, Texas, United States moomoo Full time
Futu US Inc.

stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU).

Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience.


Here's a closer look at our key entities:

Futu Clearing Inc:
An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally.

Moomoo Financial Inc:
As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise.

Moomoo Technology Inc:
Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer.
For deeper insights into our entities and affiliates, explore

or

to discover the future of investing with confidence and innovation.

About the Role:
Director of Customer Service

Join our dynamic team at Moomoo as our Director of Customer Service, where your passion for finance and technology can thrive.


Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence.

We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Be a driving force within our dynamic team at Moomoo, taking on the role of

Director of Customer Service, where your profound

expertise in finance and customer satisfaction will flourish.

As the Director of Customer Service, you will play a pivotal role in defining the course of our customer excellence and significantly influence our company's growth trajectory.

This strategic leadership role empowers you to lead the customer service department, overseeing the development and execution of innovative customer service enhancements, and driving the implementation of operational enhancements.

Your visionary leadership will be instrumental in shaping the landscape of the customer service department within our organization, fostering collaboration, and driving unparalleled success.

Responsibilities
Take ownership of critical customer service functions, ensuring operational excellence and compliance with industry regulations
Supervise and mentor your team, fostering their professional growth and ensuring the successful execution of daily tasks.
Collaborate cross-functionally with Product, Clearing, and Compliance teams to facilitate seamless operations and achieve strategic business objectives.
Lead efforts to develop and implement additional system functions aimed at enhancing customer service, operations efficiency and improving processes.
Collaborate with senior leadership and cross-functional teams to align customer service strategies with broader company goals.
Oversee the preparation and submission of various regulatory reports, ensuring accuracy, timeliness, and adherence to relevant regulatory guidelines.
Analyze comprehensive datasets to identify and implement strategies that enhance departmental performance and efficiency.
Establish and nurture strong relationships with high-value clients and key business accounts, ensuring their ongoing satisfaction and loyalty.
Qualifications
A distinguished career within the financial industry, ideally with a significant portion spent in customer service roles, allowing you to contribute to the formulation and execution of long-term operational strategies
Strong leadership skills, empowering your team to perform at their best and fostering a collaborative and productive work environment.
Expertise in developing and executing new initiatives that enhance customer service offerings and drive business growth
Demonstrated ability to work well under pressure in a fast-paced environment, making sound decisions even during high-stress situations.
Excellent communication, negotiation, and interpersonal skills with the ability to engage effectively with clients and stakeholders

.
A proven track record of effectively navigating complex regulatory landscapes highlighting your deep understanding of regulatory compliance in service.
Possess Finra Series 4, 7, 9/10, and 63/65 licenses; Series 24 license preferred.
Ability to leverage advanced tools and technology to extract insights and communicate complex ideas seamlessly

Bonus points if you are bi-lingual in English and Chinese, and have visionary thinking and strategic foresight, demonstrated by your contributions to long-term business planning, innovation roadmaps, and competitive positioning.

Proven experience in project coordination or management within the financial industry.
What we offer

At Moomoo, we offer a competitive base salary range of $130,000 to $150,000 annually, along with a supportive and collaborative work environment that values professional growth.

You'll have access to training programs, mentorship opportunities, a clear career advancement path, as well as:

Paid Medical Benefits
401k Employer Contribution
Unlimited PTO
Paid Holidays

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Warning about fake job posts
Please be aware of fraudulent job postings by persons not affiliated with Futu, Moomoo, or their affiliates.

Criminals may use fraudulent job postings to obtain your personally identifiable information and/or financial information to steal your identity and/or money.

All communications to you will come from a business email address.

We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call.

We will not ask you for bank account information nor ask you to pay anything during the hiring process.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.

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