Short Term Associate, Research Operations

3 weeks ago

Upper Marlboro, Maryland, United States 60 Decibels Full time

60 Decibels is a tech-powered impact measurement company that makes it easy to listen to the people who matter most. We've been in business as an independent entity since early 2019, when we spun out of the global Impact Investor Acumen.

We believe that the best way to understand social impact is by talking to the people experiencing that impact. It sounds obvious when you say it, but that is not the typical practice for many impact investors, corporations and foundations working to create social change.

We collect social impact data directly from beneficiaries (customers / employees / suppliers) using our network of 1000+ trained research assistants in 75+ countries. We do it quickly and without the fuss typically associated with measuring social impact. Our research assistants speak directly to customers to understand their lived experience; and our team turns all this data into benchmarked social performance reports, with accompanying insights, to help our clients demonstrate and improve social performance.

By making impact measurement simple, scalable, and comparable, we not only enable organizations to improve their products and services; we also help transform what it means to credibly measure impact, ensuring that the voices of those who matter most are always part of the story.


About the Role

We are a fast-growing, mission-driven, B2B company working with the world's leading impact investors, companies, foundations and nonprofits who are looking to create positive social impact. If you're similarly passionate about our mission and excited about the opportunity to help grow a dynamic business, we're looking for a Short Term Associate, Research Operations - Latin America to join our team.

The Associate will provide support with managing our part-time, remote Research Assistant's (RA) employee lifecycle which includes screening applications for new RA, onboarding and offboarding RA, supporting with resourcing strategies - assigning relevant projects to available RA, and identifying performance issues and training opportunities for our RAs. This position will be 4-5 days a week lasting approximately 3 months.

More specifically, the Associate will:

  • Coordinate with Latin America project team members on resourcing strategies (send offers to Research Assistants, reach out by email to confirm availability before projects start)
  • Support with the Research Assistants base cleanup for Latin America (answering emails of availability and confirmation, follow up with referrals, and bonus)
  • Screen Research Assistants profiles to curate the best teams for projects in different sectors
  • Follow up with final payments and advancements after Research Coordinators submit PPFs
  • Follow up with issues raised by Research Assistants regarding payments delays, availability-need to de-staff
  • Closely review the payments and invoices for any improvements/adjustments with the Latin America Senior Associate
  • Co-create and implement a system to track Research Assistants retention/drop out in projects with the Research Coordinator team
  • Co-create and implement track Research Assistants performance/meeting targets and follow up to performance issues
  • Help with retraining needs, or technical barriers that Research Assistants may have to complete data collection
  • Contribute to strategic recruitment and screening, knowledge of labor markets in Latin America

About You

First and foremost, you bring compassion and dedication to this work because it matters to you. You have a bias towards action: you get your hands dirty and actively tackle problems in a way that leads to the best outcomes and brings teams together. You successfully balance flexibility and rigor, using informed judgment to make decisions. You model critical thinking and introspection, taking strategic risks and growing from mistakes. You are decisive and bold, have a growth mindset, are eager to change the status quo, and know the value of being a part of an effective team. You take pride in enabling the best work of others.

We also expect that most candidates will have had the following experiences / attributes. If your experience set differs, but you think you're the right person for the job, say that in your application.

  • 2-4 years of relevant education or work experience in customer service, tech support, administrative assistance and/or a HR vertical such as L&D
  • Demonstrate high level of accountability and communication skills
  • Strong attention to detail, time management, and project management abilities to manage multiple complex projects simultaneously
  • An entrepreneurial mindset and proactive approach to identifying and resolving problems
  • Comfort in a fast-paced, start-up environment
  • Superior interpersonal skills and communication, both written and verbal
  • Fluency in our tech platforms is strongly preferred: AirTable, Google Workspace, Microsoft applications, Slack, and Notion
  • Ability to work cross functionally with a diverse team
  • Professional fluency in English and Spanish is a must, nice to have: Portuguese

Interested in applying?

Deadline: Candidates are encouraged to apply early, as applications will be reviewed on a rolling basis.

Compensation: Compensation for this position will be based on a monthly rate competitive for the geography in which the incumbent is based.

Location: We are currently hiring the Short Term Associate Research Operations in Latin America, with a preference for those in Mexico City.


About our team and our culture: we are a fun and hardworking global team that is full of smart, mission-driven folks who combine an entrepreneurial spirit with a commitment to make a positive change in the world.

We consistently hear from our clients that the best thing about 60 Decibels is the people. To get a feel for our slightly nerdy, not-take-ourselves-too-seriously vibe, check out our monthly newsletter, The Volume.

Extra Perks: Please note these benefits are only offered to full time employees. We have an unlimited leave policy and a monthly recharge day, on the first Friday of each month. We are a globally distributed team and you'll get the chance to work with colleagues from around the world.

Want to get to know us a little better?

> Sign up to receive The Volume, our monthly collection of things worth reading.

> Visit our website at

> Read about our team values here.
Please note that your responses to the questionnaire really helps us get to know you more and we prioritize candidates that complete the application questionnaire.

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