Sr. Resale Operations Manager
Found in: beBee jobs US - 2 weeks ago
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.
The Role
Our new Sr Resale Operations Manager will collaborate closely with the Director of Resale Inventory to ensure top-tier customer service for resale partners. They lead initiatives to boost AXS Resale's market share, formalize processes, and optimize operational efficiency for business growth. Please note this is not a sales role and is focused on the operations side.
What you'll do
- Oversee day-to-day transactional communications between AXS and our resale partners, as well as other valued customers.
- Assume ownership of managing events on the AXS marketplace, including some operational aspects.
- Contribute to data collection and analysis, extracting valuable insights about resale brands, competitors, and industry trends.
- Work closely with cross-functional team members to integrate resale considerations into both internal and external projects.
- Innovate by creating and implementing procedures and protocols that enhance efficiency and prepare for scaling.
- Understand best path for issue resolution by learning the intricate network of AXS systems and their interdependencies, gaining a deep understanding of how they seamlessly operate in tandem to support our customers.
What you'll bring
- 5+ years of experience in direct customer service or similar role
- Event ticketing industry preferred
- BA/BS Degree in Business or related field
- Strong familiarity with and interest in live sports and entertainment events, performers, teams, and venues
- Comfortable engaging with a wide range of people, at all levels of the business, both internally and externally
- Proficiency with Microsoft Excel and/or Google Docs
- Strong organizational and time management skills
- Strong analytical and problem-solving skills
- Self-sufficiency and an ability to work with minimal supervision
- Strong verbal and written communication and presentation skills
- High attention to detail
Pay Scale: $80,851
Why AXS?
AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Arena, Coachella, Stagecoach, The O2, and B.League (Japan).
Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.
To learn more about our culture and values, visit:
More about AEG
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
We're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.
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