Call Center Quality Assurance Analyst, Consumer Access, FT, Shift Varies

1 week ago

Miami, Florida, United States Baptist Health South Florida Full time


Baptist Health South Florida is the region's largest not-for-profit healthcare organization with 12 hospitals, more than 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties.

Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. Baptist Health is supported by philanthropy and committed to its faith-based charitable mission of medical excellence.


Our mission, vision, and values make us who we are at Baptist Health and are at the center of everything we do.

At Baptist Health, we positively impact the human experience for patients, employees, and physicians.

Our success comes from a culture of quality and dedication that is instilled into every member of the Baptist Health family.


This year, and for 24 years, we've been named one of Fortune's 100 Best Companies to Work For, based on employee feedback.

We've also been recognized as one of America's Most Innovative Companies and People Magazine included us in 50 Companies That Care.

Based on the U.S.

News & World Report Best Hospital Rankings, Baptist Health is the most awarded healthcare system in South Florida, with its hospitals and institutes earning 45 high-performing honors.

But really, the reason we're excited to come to work is the people.


Working together, we form personal connections with our colleagues that are stronger than most of us have experienced at other jobs.

We develop caring relationships with our patients and their families that go beyond just delivering healthcare. After all, we know what it's like to be in their shoes. Many of us have been patients here and have had family members as patients here.

We're committed to delivering quality care in the most compassionate way possible because we feel a personal stake in the outcomes.

When it comes to caring for people, we're all in.

Description:


To support BHSF Service standards and establish goals for the development of Consumer Access staff as they pertain to call quality and control, while maintaining a positive working atmosphere.

The Quality Assurance Analyst supports staff through consistent monitoring of calls and one-on-one coaching sessions. Help assist in reaching a goal of 1100 or more calls scanned and documented on a monthly basis.

This goal is achieved by scanning and coaching agents from different areas within Consumer Access such as Customer Care, BHMG PC, Imaging Scheduling, MOSMI etc.

Assist with the development, execute CQS training, and orient new staff members with departmental goals and required expectations (departmental scripting and scorecard).

Assist department Team Leads when needed and/or required. Ability to resolve/assist with irate callers and/or departmental concerns that may impact customer service.
Estimated pay range for this position is $ $23.17 / hour depending on experience

Qualifications:

Degrees:
High School,Cert,GED,Trn,Exper

Additional Qualifications:
Must have a minimum of five years customer service experience and well verse in computer knowledge. Good command of written and verbal communication. Ability to work under pressure. Experience preferred, Customer Relations Management (CRM) application, Salesforce, Medicall, Cerner, Sorian and Verint. Excellent communication and interpersonal skills. MS Office applications knowledge. Bilingual (English and Spanish) preferred.

Preferred knowledge of Health care reimbursement, specifically healthcare insurance structure along with radiology guidelines and protocols for outpatient diagnostic testing.


Minimum Required Experience:

EOE

  • Associate Quality Assurance Coordinator

    1 month ago

    Miami, Florida, United States tapwage Full time

    Overview of PositionThe Associate Quality Assurance Coordinator is a key position within our growing Miami office. As an Associate Quality Assurance Coordinator, you'll be a problem solver who likes to think on their feet and enjoy challenges. You will thrive in a fast paced and changing environment while identifying training and development needs for our...

  • Call Center Representative

    1 month ago

    Miami, Florida, United States Randstad USA Full time

    Randstad is looking to hire CALL CENTER REP's for the FEMA PROJECT Are you professional ? Do you enjoy helpinh others? Then this is the job for youLocation: NW 33rd St, Doral, FL 33122 Pay:$19.36/hr (Must be available 7 days a week from 7 am to 11 pm EST) Call center experience preferred, but not required Must pass backgroumd chgeck salary: $ $19.36 per...

  • Quality Assurance

    1 month ago

    Miami, Florida, United States teamworkonline Full time

    OverviewThe MBCC is seeking a highly motivated and detail-oriented QA/QC Manager to join our team and play a crucial role in ensuring the highest standards of quality and compliance across all aspects of our operations. This position will collaborate with leadership, various departments, and partners to develop and implement quality assurance and quality...

  • Call Center Representative

    1 month ago

    Miami, Florida, United States Creattix Talk Full time

    Job Title: Call Center RepresentativeLocation: Miami, FLCompany: Creattix TalkDepartment: Customer ServiceReports To: Call Center ManagerJob Summary:We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic customer service team. The ideal candidate will be responsible for handling inbound and outbound calls, addressing...

  • Quality Assurance Scientist

    1 month ago

    Miami, Florida, United States TechDigital Corporation Full time

    Complaint Handling Quality Assurance Scientist 1 The Complaint Quality Assurance Scientist I (CHU) position within the Global complaint handling team provides a critical contribution to the overall quality and regulatory compliance of customer complaint investigation. More specifically they will review, evaluate, and record activities and findings as part...

  • Patient Access Scheduler 2, Miami Cancer Institute, FT, Varies

    1 month ago

    Miami, Florida, United States Baptist Health South Florida Full time

    Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in...

  • Patient Access Scheduler 1, Miami Cancer Institute, FT, Varies

    1 month ago

    Miami, Florida, United States Baptist Health South Florida Full time

    Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in...

  • Quality Assurance

    1 month ago

    Miami, Florida, United States ManTech Full time

    Secure our Nation, Ignite your FutureBecome an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.Currently, ManTech is seeking a motivated, career and...

  • Quality Assurance Specialist

    2 months ago

    Miami, Florida, United States Justice, Bureau Of PrisonsFederal Prison System Full time

    This position is located in UNICOR at a Bureau of Prisons (BOP) federal correctional facility. The Quality Assurance Manager is considered a quality assurance expert in the industrial operations at this location and is part of the corporate quality assurance complement.The incumbent is responsible to develop, implement and maintain a formal quality...

  • Quality Assurance Manager, Consumer Technology, Burger King

    1 month ago

    Miami, Florida, United States Restaurant Brands Full time

    About Restaurant Brands International:Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER...

  • Call center Agent

    3 weeks ago

    Miami, Florida, United States Randstad USA Full time

    Job DescriptionJob DescriptionAre you looking to help people? Do you have previous call center experience? Our client in Doral is looking to bring ramp up their staff to help support FEMA during this storm season. There is no set length of this assignment but it could be a month or more. Shift: Must be available between 7am-10pm Sunday-Saturday. Flexibility...

  • Clinical Data Analyst, MNI Administration, FT, 6A-4:30P

    1 month ago

    Miami, Florida, United States Baptist Health South Florida Full time

    Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in...

  • Lead Patient Financial Associate, UCC Administration, FT, Shift Varies

    1 month ago

    Miami, Florida, United States Baptist Health South Florida Full time

    Baptist Health South Florida is the region's largest not-for-profit healthcare organization with 12 hospitals, more than 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties. Baptist Health has internationally renowned centers of...

  • Call Center Representative

    1 month ago

    Miami, Florida, United States Hat Box Find Full time

    Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Hat Box Find with the position of Call Center Representative - Hat Box Find which was opened this. If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not...

  • Call Center Agent

    1 month ago

    Miami, Florida, United States Tone Talk Tel Full time

    Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Tone Talk Tel with the position of Call Center Agent - Tone Talk Tel which was opened this. If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy...

  • Clinical Data Analyst, MNI Administration, FT, 6A-4:30P

    1 month ago

    Miami, Florida, United States Baptist Health South Florida Full time

    Baptist Health South Florida is the region's largest not-for-profit healthcare organization with 12 hospitals, more than 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties. Baptist Health has internationally renowned centers of...

  • Call Center Agent

    5 days ago

    Miami, Florida, United States Channel Partners Group Full time

    We are seeking a motivated and customer-focused individual to join our team as a Call Center Agent. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, assisting customers with their inquiries, and providing exceptional service to ensure customer satisfaction.Key Responsibilities: Answer incoming calls and respond to...

  • Call Center Representative

    6 days ago

    Miami, Florida, United States Channel Partners Group Full time

    We are expanding our team and are looking for enthusiastic and dedicated Call Center Representatives to join us. As a Call Center Representative, you will be the first point of contact for our customers. You will handle inbound and outbound calls, address customer inquiries, resolve issues, and provide information about our products and services. Your goal...

  • Manager, Quality Assurance, Bakery

    1 month ago

    Miami, Florida, United States Restaurant Brands Full time

    About Restaurant Brands International:Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER...

  • RN Vascular Access

    2 weeks ago

    Miami, Florida, United States Nicklaus Children's Health System Full time

    Job Summary Provides evidence-based vascular access care for pediatric patients that include Intravenous (IV) Access, Peripherally Inserted Central Catheter (PICC) line placement & insertion, and dressing changes. Supports nursing units, collaborates with RNs and medical staff, and educates patients and families on the procedure in a compassionate...