Solutions Architect

2 weeks ago

San Francisco, California, United States Twelve Labs Full time

Who we are

We're a fast-moving, diverse team pushing the frontiers of artificial intelligence. At Twelve Labs, our mission is to help developers build programs that can see, listen, and understand the world as we do by bringing the world's most powerful video understanding infrastructure to market. As a part of achieving this mission, we are building foundation AI models that can accurately and instantly search exact moments within petabytes of video archives, generate coherent text summaries of videos, perform prompt-based video generation, and many more. The Twelve Labs platform provides access to its Large Visual Language Models (VLMs) through a suite of APIs that are trained on massive video datasets and learn to understand the meaning and context behind the visuals, conversations, and sounds within videos.

Twelve Labs recently raised $17M in seed funding, recognized as one of CB Insights' AI 100 companies within a year of its founding, and secured a massive compute resource through partnering with Oracle. We are hyper focused on delivering the Twelve Labs platform to our customers so they can build video understanding into their products and power dream features they could have only imagined.

Part of the pathway to our rapid growth has been paved by the outstanding group of people united by the company's mission. Beyond prominent venture capital firms such as Index Ventures and Radical Ventures, the Twelve Labs mission is backed by category building luminaries like Fei-Fei Li (Stanford HAI), Silvio Savarese (Salesforce), Oren Etzioni (AI2), Alexandr Wang (Scale), Lukas Biewald (W&B), Jack Conte (Patreon) and more.

We are committed to creating a diverse and inclusive work environment where our team members can bring their full selves to work, bring out their potential, and most importantly, thrive together. We welcome kind, brilliant, and open minded people from all walks of life to our team. If joining this mission speaks to you, we encourage you to apply

Why this role?

At Twelve Labs, you'll get the opportunity to work with customers who produce the content you love in a technical capacity, bridging the gap between video and AI. You'll also collaborate with our R&D and product teams on the bleeding edge of foundation model research to create the visual cortex of the world. If you enjoy a rich blend of applying your technical knowledge, working with customers, and holistic thinking about products then this role would be a good fit for you.

A typical day at Twelve Labs for this role would look like this:

  • Meeting with customers to understand their use cases/needs and relay feedback to our internal teams to shape the future of our products
  • Working with customers to guide them through the PoC and pilot processes
  • Supporting our existing customers and helping them solve new use cases
  • Strategizing with our GTM team around trends and responses we are seeing across various verticals
  • Turning your daydreams about how our video foundation models can be used into a reality – we'd love to see you coding the prototypes of the future

This role might be for you if you have some of the following:

  • 4+ years of experience as a technical Solutions Architect or similar technical customer-facing role. (Startup experience is a big plus)
  • Experience with both pre/post, sales engagements
  • Experience in planning for and deploying complex products
  • Experience with building applications and integrations using foundation model APIs
  • Experience and desire to translate a customer's dream state from an abstract idea into a concrete implementation with clear and attainable intermediary steps along the way – When a customer says they want faster horses you build them a car and show them how the assembly line works
  • Experience with Python – experience with other languages such as Javascript, Go, etc. are a plus
  • Experience with foundation model libraries and SDKs e.g. LangChain, Jarvis, etc. is a plus
  • Experience with video processing pipelines and tools e.g. ffmpeg is a plus
  • Experience with Kubernetes is a plus
  • Strong market awareness. You understand the players in the foundation model space and how they relate to each other.
  • Deep technical background paired with exceptional soft skills is a plus – You will need to interface with our engineering, model, and product teams to understand and shape our roadmap while simultaneously mapping that to and from customer use cases. Can you go from explaining embeddings to a Director of Media to discussing model architecture with our research scientists?
  • A creative drive and a sense of autonomy – as important as technical skills are the ability to lift the veil and give people what they didn't know they were asking for is essential

Even if there are a few checkboxes that aren't ticked through your prior experience, we still encourage you to apply If you are a 0-to-1 achiever, a ferocious learner, and a kind and fun team player who motivates others, you will find a home at Twelve Labs.

We welcome applicants from all walks of life and are committed to equal-opportunity employment. We cherish and celebrate diversity not just because it is the right thing to do, but because it makes our company much stronger.

Benefits and Perks

An open and inclusive culture and work environment.

Work closely with a collaborative, mission-driven team on cutting-edge AI technology.

Full health, dental, and vision benefits

Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years.

Remote-flexible, offices in San Francisco and Seoul and coworking stipend

VISA support (such as H1B and OPT transfer for US employees)

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