Software Engineering Director, Application Support

2 months ago

West Bloomfield Township, Michigan, United States Cigna Full time
What you should know about us

We are the Sales, Underwriting and Pricing technology team, a part of U. S. Employer Front End Technology organization. We build, and support mission critical applications used by U.S. Employer's Sales Management, Underwriting and Pricing operations teams - quickly and reliably. Our systems process between 75K -95K sales opportunities per year across multiple market segments resulting in over 4.5 million pricing calculations. We are over a 100 code releases per year and support over 30 assets.

The impact you will have

As Software Engineering Director - Application Support for Sales, Underwriting and Pricing, you will:
  • Lead a team of L1/L2 production support engineers onshore and offshore, mentor, inspire to find new ways to support day-to-day needs.
  • Drive strategic initiatives related to performance, stability and process for the mission critical applications used by SUWP users; working closely with direct team and cross functional partners to deliver needed results in tough circumstances and expedited timelines
  • Using industry best practices, you'll oversee application troubleshooting, maintenance, identification, escalation, and resolution of issues.
  • Maximize the effectiveness of the Production Support organization through the prioritization, processing, and funneling of data, information, and recommendations needed to make important decisions and take impactful and measurable action
  • Foster strong relationships with technology, business partners, 3rd party partners and collaborate across multiple levels of management and effectively communicate strategies and resolutions
  • Drive a culture of continuous improvement and accountability with a bias for action when you see a problem that needs to be solved
  • Serve as a trusted strategic advisor to Business and Technical leadership
Your key responsibilities include:
  • Incident and problem management - Provide technology leadership during outage calls until systems are up and running, partner closely with technology operations, drive root cause analysis and completion of corrective actions, with timely communications to leadership and relevant stakeholders.
  • Helpdesk management and operations - Maintain an L1/L2 production support strategy that aligns with the overall IT and business objectives of the organization; develop processes to align with team goals and continuous improvements with ticket engagement & resolution speed and accuracy and drives user satisfaction.
  • Stakeholder partnerships - Build relationships and collaborate with key business and technology stakeholders across the Sales, Underwriting and Actuarial Pricing landscape
  • Strategic planning - Create and maintain a production support roadmap focused on measurable optimizations and reporting factoring in business user expectations, technology and enterprise positions and industry trends in support management.
  • Communications - Lead production support related communications across monthly operating review & steering meetings, escalations, RCA reviews and change / release communications, production environment changes and release notifications
  • Operational reviews - Build KPI reporting to measure support service & performance on a weekly, monthly, and quarterly basis highlighting gaps & opportunities, alerting / monitoring; identify themes, patterns, focused on stability improvements / helpdesk ticket resolution / performance / security
  • Talent and Team Management - Manage near-shore and off-shore 24/7 support service team in place to ensure best practices are followed for process, triage, communication while developing people to meet both their career goals and the organization's goal
  • Budgets and Financial management - Manage team financials and strategic vendor relationships
What you will bring to the team

This critical role interfaces with other technology teams, 3rd party partners, business partners and requires a strong sense of ownership. A wide variety of strengths and capabilities, including the below is required
  • A passion for problem solving and curious mindset
  • Excellent communication skills to succinctly deliver key messages and explain technical subject matter to technical, business audience and executives
  • Critical thinking and take a leading position with quick decision making skills in a fast paced environment and in occasionally high pressure situations
  • Comfortable with ambiguity and willing to take principled bets; be able to see big picture and connect the dots
  • Navigate organizational structures to drive consistent transformation and change for process improvements for support service
  • Experience and ability to logically analyze the business needs, provide solutions and document processes
  • Instill a culture of constant learning, improvement and operational excellence
Qualifications:
  • Bachelor's degree in information technology, Computer Science, Engineering, or related field strongly preferred
  • 8+ years of experience in a software engineering environment and familiarity with deployment environments, software applications, databases, systems interactions
  • 5+ years of experience in managing technical or engineering teams, organizational budgets, and vendor relationships
  • Knowledge of ITIL, Lean Methodology, ITSM best practices in the areas of incident management, problem management change management, service beneficial
  • Strong leadership, collaboration, and negotiation skills with technical and non-technical groups and a demonstrated ability to lead through influence, resolve conflicts and build consensus
  • Effective and clear communication skills with all levels of management
  • Ability to process complex information, synthesize key themes, and recommend paths forward
  • Ability to create presentations & reports in summarized fashion and communicate visually
  • Ability to cultivate a culture of openness, transparency, and inclusion
  • Strong understanding of financial control and budget management
  • Flexible working out of business hours as needed
  • Demonstrated ability to grow and motivate team
  • A can-do attitude - no task is too big or too small
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 161, ,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

  • Software Engineering Lead

    1 month ago

    West Bloomfield Township, Michigan, United States The Cigna Group Full time

    The job profile for this position is Application Development Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you...

  • Application Software Engineer

    4 days ago

    Bloomfield Hills, Michigan, United States V2soft Full time

    Company Overview:V2Soft is a globally recognized organization, headquartered in Bloomfield Hills, Michigan, with a presence in various countries including Mexico, Italy, India, China, and Germany. Our mission is to deliver high-performance technological solutions that address real-world business challenges. We strive to be a genuine partner to our clients,...

  • Director Digital Product Strategy

    1 month ago

    West Bloomfield Township, Michigan, United States The Cigna Group Full time

    The job profile for this position is Product Strategy Director, which is a Band 5 Management Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you,...

  • Senior Engineering Lead

    3 days ago

    West Bloomfield Township, Michigan, United States ABB Full time

    Senior Engineering Lead - Switchboard SolutionsJoin ABB in a pivotal role where you will contribute to the evolution of industry and society, striving for a more efficient and sustainable future. At ABB, we are committed to fostering diversity and inclusion across all aspects of our workforce, ensuring that every individual is recognized and valued.Your Key...

  • Senior Engineering Manager-Hybrid

    2 months ago

    West Bloomfield Township, Michigan, United States Cigna Full time

    - 5 plus years of experience managing software engineering teams5 plus years full stack development experience strongly preferredExperience with scripting languages such as JavaScript, Ruby, or PythonExperience with Angular 2+ (preferred), React, or Ember.Web application development experienceSolid understanding of OOP, Design Patterns, Data Structures and...

  • Provider & Network Analytics Managing Director

    1 month ago

    West Bloomfield Township, Michigan, United States The Cigna Group Full time

    Title: Provider & Network Analytics Managing Director Role Summary The Provider & Network Analytics Managing Director role is an opportunity for a proven leader to own and execute a vision for how applied data, analytics, tools, and analytics can maximize Cigna's Affordability position to better sell and retain business. This role will work collaboratively...

  • Software Systems Engineering Manager

    1 month ago

    Bloomfield Hills, Michigan, United States Bose Corporation Full time

    Bose seeks a Systems Engineering Manager to join and guide this team in a dynamic & fast-growing automotive business.The Bose Global R&D Software team is looking for a hands on Software Systems Engineering Manager to both work as and lead a team systems engineers to perform systematic analysis, design and delivery of innovative technologies and...

  • Sr. Director, Product Strategy

    2 weeks ago

    West Bloomfield Township, Michigan, United States The Cigna Group Full time

    The job profile for this position is Product Strategy Senior Director, which is a Band 5 Management Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...

  • Automation Systems Engineer

    4 days ago

    West Bloomfield Township, Michigan, United States Jobot Full time

    Job OverviewThis position is for a skilled Automation Systems Engineer at a leading custom design and equipment manufacturing firm.Salary Range: $100,000 - $130,000 annuallyAbout the Company:A rapidly expanding manufacturer specializing in tailored design and equipment solutions.Benefits:Comprehensive medical coverageVision care plansDental health...

  • Provider & Network Analytics Managing Director - Evernorth Health Services - Hybrid

    1 month ago

    West Bloomfield Township, Michigan, United States The Cigna Group Full time

    The job profile for this position is Business Analytics Managing Director, which is a Band 6 Management Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...

  • Deputy Finance Director/ Controller

    1 month ago

    West Bloomfield Township, Michigan, United States Town of Bloomfield Full time

    Description DEPUTY FINANCE DIRECTOR/ CONTROLLER Salary Range: $92,168 to $142, hours per week)(starting salary will be commensurate with experience, skills and qualifications)As a Town Charter defined position to assist the Director of Finance, this is a highly responsible supervisory and professional position performing accounting and finance work. The...

  • CMM Programmer

    1 month ago

    West Bloomfield Township, Michigan, United States Michael Page Full time

    Position will operate out of a new and growing facilityOrganization with incredible benefits and employee support About Our Client Our client manufactures complex, close tolerance and precision-machined componenets and assemblies for applications in aerospace, defense and other industrial OEM's. With over 100 CNC machines that perform milling, turning and...

  • Splunk Cribl Senior Engineer

    1 month ago

    West Bloomfield Township, Michigan, United States The Cigna Group Full time

    The job profile for this position is Infrastructure Engineering Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position...

  • Sr. QA Engineer with Experience using JavaScript

    4 weeks ago

    West Bloomfield Township, Michigan, United States Cognizant Full time

    Cognizant Technology Solutions is looking for "Sr. QA Engineer with Experience using JavaScript & TypeScript – Cypress, Postman and SoapUI " to join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you...

  • Sr. Java Backend Engineer

    2 months ago

    West Bloomfield Township, Michigan, United States Cognizant Full time

    Senior Java Backend Engineer (Java & NodeJS) Cognizant Digital Practice helps clients reinvent products, experiences, and business models to build new value, differentiation, and drive revenue in the digital economy. We take an Experience centered approach which uses human insights to take ideas from vision to outcome and building end to end experience led...

  • Clinical Program Director

    1 month ago

    West Bloomfield Township, Michigan, United States The Cigna Group Full time

    The job profile for this position is Clinical Program Director, which is a Band 5 Management Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you,...

  • Senior Network Monitoring Systems Engineer- Hybrid- Evernorth Health Services

    3 months ago

    West Bloomfield Township, Michigan, United States The Cigna Group Full time

    The job profile for this position is Infrastructure Engineering Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see...

  • Senior C# Python Developer and Automation Engineer- Evernorth Health Services

    2 months ago

    West Bloomfield Township, Michigan, United States The Cigna Group Full time

    The job profile for this position is Infrastructure Engineering Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position...

  • Senior Director, Generative AI Product Strategy

    1 month ago

    West Bloomfield Township, Michigan, United States The Cigna Group Full time

    The job profile for this position is Product Strategy Senior Director, which is a Band 5 Management Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...

  • Technical Support Representative

    1 month ago

    West Bloomfield Township, Michigan, United States The Cigna Group Full time

    The job profile for this position is Technical Support Representative, which is a Band 1 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...