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Customer Project Manager- Medical Imaging

4 months ago

United States of America Home Based Philips Full time
Job TitleCustomer Project Manager- Medical Imaging - East and MidwestJob Description

Provide leadership to our SymphonySuite/Office Based Labs (OBL's) and Ambulatory Surgery Centers (ASC's) multi-modality customers via management of the entire Installation process at customer sites to maximize customer satisfaction. Position requires extensive interaction with all levels of management both within Philips (e.g. - Sales, Services, OM, Clinical Education, etc.) and the customer organization. In addition, most of these customers (OBL's & ASC's) are stand-alone facilities with very little infrastructure in terms of support with planning and project management - and require a significant level of oversight and leadership to ensure that customer needs are exceeded while factoring in the availability of resources at the site to assist in the normal course of planning deliveries and installations.

Your role:

  • Planning, directing and monitoring projects from initiation through handover to meet customer needs while delivering revenue targets and minimizing inventory.
  • Managing customer relationships to maximize customer satisfaction. This includes management across multiple internal groups to ensure that all deliveries and installations are coordinated to minimize disruption and allow the customer to begin utilizing their labs as soon as possible.
  • Serving as the mediator for internal issues and conflicting priorities of teams focused on the delivery of products and education to customers.
  • Leading resources from all applicable Philips' businesses in providing a single planning and implementation experience for our OBL/ASC customers.
  • Serving as the "one-face" to the customer from an overall project implementation perspective - ensuring that despite other resources being on site as needed - customers see you as their primary "go-to" for any and all installation and product concerns.
  • Coordinating kick-off and regular check-in calls with internal Philips resources as well as customers to ensure all understand the unique needs as well as the need for interactions to work as smoothly as possible.
  • Keeping the customers informed of progress/status of the project within the Philips organization and also bringing any customer issues back to the Philips team to adjust accordingly.
  • Engaging internal groups as needed (i.e. - Site Planning) to assist in the space planning and technical requirements of the lab - allowing the customer to see renderings (both 3D and 2D) of the finished site specifics.
  • Coordinating collection of customer-specific information to ensure customers' needs are correctly captured in the final configuration(s).
  • Ensuring site readiness is monitored in order to achieve the desired coordinated delivery and installation of all products - including Philips and 3rd party items.
  • Working with 3rd party providers as well as Philips' supply chain to ensure that the entire multi-modality suite of products is available and delivered on site on the same day to minimize disruption to the customer.
  • Working with the SymphonySuite Inventory Lead to move products through the dedicated S/S warehouse system to coordinate/minimize deliveries to the customer site.
  • Regularly participating in SymphonySuite Team forums (Sales Meetings, POA's, Daily Management, etc.) to receive updates from other team members and share across the End-2-End S/S team including updates of the S/S dashboard(s).
  • Accurately forecasting installation activity and revenue recognition for the S/S business.
  • Coordinating with the PM organization to ensure work being developed for this solution can be coordinated with similar efforts across the Company.
  • This is a field-based position with travel up to 25% in the East and Midwest US

You're the right fit if:

  • Bachelor's Degree with minimum 10 years' experience, preferably in medical capital equipment.
  • Demonstrated track record of Project Management skills, PMP Certification or equivalent experience required.
  • Able to understand site and equipment technical requirements (HVAC, Electrical, Mechanical, Environmental, etc.) with Site Planning experience a plus.
  • Effective relationship management with all levels and backgrounds across all departments and organizational levels (often physicians), local project managers and contractors and internal Philips organizations.
  • Excellent time management skills with the ability to manage own work and influence others without supervision.
  • Exceptional communication (written, listening, verbal), analytical, presentation, customer service and problem solving skills.
  • Practiced skills in a Lean environment, always looking for opportunities to streamline processes and improve efficiencies.
  • Travel requirements to meet customer demands - with the plan to have someone from the SymphonySuite team present at each customer installation (Customer Care Model).
  • Technically proficient in MS Office Suite (including MS Project), Adobe, Acrobat, Visio and CAD. Knowledge of Philips internal PM Tools (PSA) a plus.
  • Ability travel within North America up to 25%.
  • The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time period of an employee's start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer.
  • US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
  • Company relocation benefits will not be provided for this position. For this position, you must reside in the East or Midwest USA.
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

  • Learn more about our business.
  • Discover our rich and exciting history.
  • Learn more about our purpose.
  • Read more about our employee benefits.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details

The pay range for this position is $102,200 to $175,200, annually. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

#LI-PHI

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.