Social Services Assistant

Found in: beBee jobs US - 3 weeks ago


Tucson, Arizona, United States Department Of Veterans Affairs Full time
Summary

The Inpatient Social Services Assistant (SSA) is an active member of the Acute Care Coordination team and provides support services to Veterans who are admitted to medicine wards. The primary function of the Social Services Assistant is to provide case management and linkage to community resources collaboratively with the multidisciplinary teams to support Veterans in a safe and timely manner as they transition out of an inpatient setting.



Duties

Major duties include:

  • Use word processing software to execute several office automation functions such as storing and retrieving electronic documents and files, activating printers, inserting and deleting text, and formatting letters, reports, and memoranda.
  • Utilize the Electronic Health Record system and other Veterans Health Administration (VHA) approved reporting data systems to include the Computerized Patient Record System (CPRS) to documents and capture required data and information.
  • Adhere to national and local policies on clinical documentation practices and documents activity in medical record comprehensively, timely, promptly, accurately, and concisely.
  • Report any patient and/or safety concerns immediately to their supervisor and/or care coordination team and document these concerns in the appropriate VHA reporting systems.
  • Document in appropriate reporting systems all clinical, quality and patient safety needs/concerns.
  • File a Disruptive Behavior Report when a patient or employee engages in behavior that is disruptive while at SAVAHCS, including Community Based Outpatient Clinics (CBOCs) or the community.
  • Provide assistance as a liaison and advocate for Veterans' needs and communicate these concerns to the care team.
  • Meet with Veterans typically by oneself at bedside.
  • Respond to phone calls in a courteous and timely manner, determine the nature of requests, and provide the information desired using privacy rules and established clinic processes to both the Veteran, Veteran's family, VA staff and the public.
  • Screen and report any patient safety concerns in a timely manner to the care team and appropriate entities to include suicide safety planning and abuse/neglect reporting.
  • Participate in multidisciplinary team discharge planning and treatment team meetings with the Veteran and/or internal and community stakeholders involved in Veteran's care to ensure that discharge plans are executed in a manner that is timely and appropriate.
  • Ensure warm handoffs, communication and collaboration during transitions in care for the Veteran.
  • Maintain effective professional working relationships with medical center staff, subject matter experts, Veteran's support systems, leadership, and community agencies in the provision of safe, appropriate, effective, patient-centered, timely, efficient, and equitable care and services.
  • Facilitate the patient's self-determination and self-management through tenants of advocacy, shared and informed decision making, and health education.
  • Engage other VHA and community services as needed and ensures that adequate follow-up care has been brokered.
  • Provide education related to coping with health conditions, VA and community resources, entitlements, Advance Directives and Life Sustaining Treatment options, guardianship, insurance, and co-pay(s) information, etc.
  • Provide assistance as a liaison and support for veterans needs on multiple teams and communicate these concerns to the care team.
  • Complete referral packets for community placement such as sub-acute rehabilitation facilities, acute rehabilitation facilities, assisted living, skilled nursing home, adult care home and other care settings.
  • Identify community-based and VA resources to support safe discharge planning and meet the ongoing treatment needs of Veterans as they transition to an outpatient setting. This may include resources and referral to community agencies and services that will encourage safe living in the Veteran's home.
Work Schedule: Monday - Friday, 8:00am - 4:30pm

Virtual: This is not a virtual position.

Position Description/PD#: Social Services Assistant/PD145780

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

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