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Registered Service Manager

5 months ago

Braintree, Massachusetts, United States findajob.dwp Full time
Do you have the personal commitment, drive and person-centred values to be able to make a real difference to the lives of people with complex needs?


We are seeking a highly committed, proactive and professional Registered Service Manager to lead the operational management of a specialist supported living service located in Braintree.

The service has been developed to meet the needs of people who have a learning disability and/or autism and complex needs, including mental health needs and behaviours which can challenge.

The service supports 10 people in an attractive new-build supported housing scheme, commissioned as part of the Transforming Care Programme in Essex.

The accommodation has been carefully designed to meet the needs of individuals with a range of needs and special requirements.

The service is currently rated as Outstanding by CQC.


All tenants (including current residents) need well planned, personalised support to allow them to make a successful transition to supported living and to become more confident and independent.

As a number of service users have forensic histories or can present with high risk behaviours, there is a requirement for positive and robust risk management and effective behaviour support strategies.


As the Registered Service Manager you will ensure that the service is of the highest quality, meeting all CQC standards and contract requirements and that this can be demonstrated through comprehensive quality and contract monitoring processes.

You will ensure that the service works in a cohesive and coordinated manner and that service users experience fully integrated care, support and housing.

You will promote and re-inforce a culture of responsive, person-centered practice and active support across the service, with relationships based on respect and unconditional positive regard.


Your rewarding role will include responsibility for:

  • Recruitment and selection of staff matched to needs of service users
  • Management and deployment of staff to meet the needs of service users
  • Ensuring continuous, reliable and consistent service delivery at all times
  • Performance management
  • Compliance with CQC & commissioner expectations and standards
  • Contract management and achievement of planned outcomes
  • Effective prevention and management of incidents
  • Staff support, supervision, coaching and training
  • Excellent customer care to all stakeholders
  • Team building and management


You must have at least three years prior experience of supporting people with a learning disability and/or autism who have complex needs and at least two years supervisory/management experience.

You will also have relevant experience in implementing PBS and positive risk management approaches, founded on the principles of least restrictive practice.

You must demonstrate excellent assessment, support planning and report writing skills. Some experience of managing successful transitions from and into services is essential.

We offer all employees competitive pay and a pension contribution in addition to 28 days annual leave.

As an employer that is committed to the professional development of our staff we also support our care staff to complete the nationally recognised Care Certificate and pay for your enhanced DBS.

Additional benefits include enhanced maternity leave, employee support programmes and an additional day of leave each year on or around your Birthday.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer, who have recently received Investors in People Gold award.

We actively encourage applications from candidates from all backgrounds and cultures, however we can only accept fully completed applications from those located in and eligible to work within the UK – Please be aware we are currently at full capacity with our Visa Sponsor Licenses, therefore we are not accepting applicants who are seeking sponsorship.

We are also not accepting applicants who are currently on a Skilled Worker Visa, seeking secondary employment, as we are unable to actively track the hours worked with the primary sponsor.


We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.

We do not notify unsuccessful candidates of their outcome at application stage, previously unsuccessful applicants must wait six months before reapplying.