Logistic Operations Manager
4 weeks ago
Logistic Operations Manager (Multiple Positions)
Seattle
Regular
Operations
Job ID: A219900A
Responsibilities
About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join
Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life
- a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact
- for ourselves, our company, and the users we serve.
Join us. About the Team Our team plays a crucial role in ensuring the company's success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems
- you'll be part of a team that's developing new solutions to new challenges.
It's working fast, at scale, and we're making a difference. We are looking for talents to join us on this exciting journey Responsibilities
- Assist the team in developing logistics solutions by reversing logistics program to ensure smooth launch and work actively with cross-functional teams to continuously improve customer and seller experience.
- Scope short/long term strategy for Merchant Manager for logistics network.
- Work cross-functionally to validate key business assumptions for logistics operations.
- Conduct industry research, collect the voice of customers, voice of sellers, and benchmark the competitors.
- Scale logistics solutions by analyzing the market and make decisions on targeting segments.
- Build the ticket tags, reason code, issue bank, and dashboard.
- Assist in defining the right metrics for logistics operations.
- Expand SLA/carrier/ship methods.
Qualifications
Qualifications Must have a Master's degree in Computer Science, Engineering (any), Information Technology, Data Analytics, Operations Research, Business Administration, Supply Chain Management, Procurement, or a related field, and 1 year of related work experience; OR a Bachelor's degree Computer Science, Engineering (any), Information Technology, Data Analytics, Operations Research, Business Administration, Supply Chain Management, Procurement, or a related field, and 3 years of related work experience. Of the required experience, must have 1 year of experience in each of the following:
- Building and streamlining processes and workflows using Jira, and tracking projects status and milestones and coordinating cross-functional alignment to ensure timely execution of deliverables;
- Designing and conducting user testing, surveys, and interviews, and analyzing quantitative and qualitative data to generate actionable insight to influence product roadmaps;
- Conducting strategic analysis on industry trend, customers, and competitors, and developing methodologies to segment and size target market to provide recommendations to the product team;
- Building and managing user feedback loop, including triaging, quantifying, and prioritizing user pain points, usability issues, and feature requests to be considered by product and engineering in future developments; and
- Analyzing user inquiries and feedbacks and reporting platform malfunction statistics to identity trends to assist the engineering and product team to improve the product performance.
TRAVEL REQUIREMENT: Domestic travel up to 15% required. Type: Full time, 40 hours/week Location: Bellevue, WA Salary Range: $ $143556 per year To Apply, click the apply button below.
Contact if you have difficulty submitting resume through the website. ByteDance Inc. is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.
At Bytedance, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
ByteDance Inc. is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at #LI-DNI #IND-DNI
Job Information
The base salary range for this position in the selected city is $ $143556 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
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