Current jobs related to Customer Service Associate - Concord, New Hampshire - Fidelity Investments

  • Customer Service Associate

    4 weeks ago

    Concord, New Hampshire, United States Cumberland Farms Full time

    Job Overview:As a vital part of our retail operations, Customer Service Associates play a key role in delivering outstanding service to our customers. If you possess a friendly demeanor and thrive in a collaborative setting, this position is an excellent fit for you. Your primary responsibilities will involve supporting the Store Manager in daily activities...

  • Customer Service Associate

    3 weeks ago

    Concord, New Hampshire, United States Cumberland Farms Full time

    Job Overview:As a vital part of our retail operations, Customer Service Associates play a key role in delivering outstanding service to our customers. If you possess a positive attitude and thrive in a collaborative setting, this position is an excellent fit for you. Your primary duties will involve supporting the Store Manager in daily tasks to facilitate a...

  • Perishable Associate

    6 days ago

    Concord, New Hampshire, United States Food Lion Full time

    Perishable Associate Job Description **Job Summary:** We are seeking a highly skilled Perishable Associate to join our team at Food Lion. As a Perishable Associate, you will be responsible for providing exceptional customer service, maintaining high standards of quality, and ensuring a positive shopping experience for our customers. **Key...

  • Customer Service Associate

    3 days ago

    Concord, New Hampshire, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Provide excellent customer service and support to...

  • Customer Service Associate

    4 weeks ago

    Concord, New Hampshire, United States Elior North America Full time

    Position OverviewWe are seeking a dedicated and personable cashier to join our dynamic team at Elior North America. This role is essential in providing exceptional service to our diverse clientele.Key ResponsibilitiesEngage with customers in a friendly and professional manner.Process transactions accurately and efficiently.Assist customers with inquiries and...

  • Sales Associate

    7 hours ago

    Concord, New Hampshire, United States Goodwill Full time

    Goodwill Northern New England is seeking a Sales Associate to join our team in Concord, New Hampshire. As a Sales Associate, you will be responsible for providing excellent customer service, operating the register, and maintaining a welcoming sales floor environment. Key responsibilities include: * Greeting customers with a smile and providing assistance to...

  • Sales Associate

    7 days ago

    Concord, New Hampshire, United States Goodwill Full time

    Goodwill Northern New England is seeking a Sales Associate to join our team in Concord, New Hampshire. As a Sales Associate, you will be responsible for providing excellent customer service, operating the register, and maintaining a welcoming sales floor environment. Key Responsibilities: **Customer Service**: Greet customers with a smile, provide...

  • Sales Associate

    3 weeks ago

    Concord, New Hampshire, United States UNIQLO Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at UNIQLO. As a Sales Associate, you will be responsible for providing exceptional customer service, meeting sales goals, and maintaining a high level of product knowledge.Key ResponsibilitiesProvide outstanding customer service, responding to customer...

  • Sales Associate

    1 week ago

    Concord, New Hampshire, United States Goodwill Full time

    Job SummaryWe are seeking a friendly and outgoing Sales Associate to join our team at Goodwill. As a Sales Associate, you will be responsible for providing excellent customer service, operating the register, and maintaining a welcoming store environment.Key ResponsibilitiesCustomer Service: Greet customers with a smile, provide assistance, and ensure they...

  • Customer Service Associate

    4 weeks ago

    Concord, New Hampshire, United States Cumberland Farms Full time

    Job Overview:As a vital part of our organization, Retail Sales Clerks play a crucial role in delivering outstanding service to our customers. If you possess a warm demeanor and thrive in a collaborative atmosphere, this position is ideal for you. Your duties will involve assisting the Store Manager in daily functions to guarantee a smooth shopping experience...

  • Retail Sales Associate

    2 weeks ago

    Concord, New Hampshire, United States Where Ya Bin Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service, assisting customers with their purchases, and maintaining a well-organized store environment.Key ResponsibilitiesProvide excellent...

  • Retail Sales Associate

    1 week ago

    Concord, New Hampshire, United States Where Ya Bin Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service, assisting customers with their purchases, and maintaining a well-organized store environment.Key ResponsibilitiesProvide excellent...

  • Customer Service Representative

    2 weeks ago

    Concord, New Hampshire, United States Global Partners Full time

    Job Description:Global Partners LP is Seeking a Guest Service Associate/CashierAbout Global Partners LPAs a leading independent owner, supplier, and operator of gasoline stations and convenience stores, Global Partners LP offers a unique opportunity to join a dynamic team in the retail industry.We are committed to providing exceptional customer service and a...

  • Customer Service Associate

    3 weeks ago

    Concord, New Hampshire, United States Papa John's - Samah Full time

    Become a Part of Our Family at Papa John's - SamahWe are on the lookout for enthusiastic and dedicated individuals to join our vibrant team. In this role, you will be responsible for:Engaging with customers to take their orders and ensure a pleasant dining experience.Preparing delicious food items that meet our high standards of quality.Maintaining an...

  • Retail Sales Associate

    2 weeks ago

    Concord, New Hampshire, United States UNIQLO Full time

    Job Summary:The Sales Associate - Customer Service Specialist is the customer service specialist of the store, responsible for exceeding customer expectations by listening to customer needs, finding products that meet their needs, and providing in-depth product information about the goods they are interested in.Key Responsibilities:Meet and exceed sales...

  • Customer Service Representative

    2 weeks ago

    Concord, New Hampshire, United States Global Partners Full time

    Job Description:About Global Partners LPGlobal Partners LP is a leading provider of retail fueling and convenience store services. Our company operates a network of over 1,600 locations across the Northeast, offering a wide range of products and services to our customers.Job Summary:We are seeking a highly motivated and customer-focused Guest Service...

  • Rural Carrier Associate

    2 weeks ago

    Concord, New Hampshire, United States US Postal Service Full time

    As a Rural Carrier Associate with the US Postal Service, you will:Deliver and collect mail along a prescribed rural route using a vehicle.Provide customers on the route with a variety of services, including mail delivery and package handling.Work in a fast-paced environment, ensuring timely and efficient delivery of mail and packages.Develop strong customer...

  • Customer Service Representative

    6 days ago

    Concord, New Hampshire, United States City of Concord New Hampshire Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in the Utility Billing Division of the General Services Department. As a key member of our team, you will be responsible for providing exceptional customer service to our utility customers, responding to inquiries and resolving...

  • Customer Service Representative

    1 week ago

    Concord, New Hampshire, United States City of Concord New Hampshire Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in the Utility Billing Division of the General Services Department. As a key member of our team, you will be responsible for providing exceptional customer service to our utility customers, resolving issues, and ensuring timely and...

  • Customer Service Representative

    24 hours ago

    Concord, New Hampshire, United States City of Concord New Hampshire Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team in the Utility Billing Division of the General Services Department. As a key member of our team, you will be responsible for providing exceptional customer service to our utility customers, responding to inquiries and resolving issues in a timely...

Customer Service Associate

4 months ago

Concord, New Hampshire, United States Fidelity Investments Full time
Job Description:

Are you ready to Launch into a career at Fidelity?

If so, please consider joining our customer service team in Merrimack, NH. This role requires a consistent balance of remote and on-site participation in our Merrimack office. Please be mindful of commute distance when considering applying.

Fidelity is looking for Bi-lingual phone associates interested in a career opportunity to service our customers in Spanish. We have multiple Spanish teams that provide financial support to our customers world-wide. All training and onboarding support is provided in English, with the possibility of joining our Spanish teams once proficient in servicing calls in English. If you are comfortable having conversations over the phone in either English or Spanish, this opportunity is for YOU.

Our Career Development experience is a springboard to an amazing career in which you change the lives of customers Along with the Fidelity benefits and support we provide; it could change yours as well. Here are a few featured benefits (not all benefits are listed) Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) with match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement.

In this Customer Service role, you willhelp customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their account balance and helping to make withdrawals, transfer funds, or find resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity.

The Customer Service role is similar to Entry Level Customer Service, Contact Center Representative, Customer Service Representative and Customer Support Representative roles.

How it works ...

  • Join a cohort of associates in a Customer Service role and during the first six months, spend time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls and/or digital channels (e.g. email, live chat, etc.) related to our clients 401K plans.
  • In the subsequent months, continue supporting customers through potentially multiple channels to develop and hone your skills. There will be time in the day (away from the phones) to join team activities, get well-being support, and career coaching. There also is an option to acquire your FINRA Series 7 and 63 licenses depending on Career Path.

Advantages of the program ...

  • Onboarding & Experiential Learning: Training within an industry-leading program will fully prepare you to develop the skills needed to engage with customers, while we will provide enrichment activities that will help "invest in you".
  • Rewards & Recognition: Your achievements will be celebrated as you progress through the program.
  • Career Coaching: A Career Coach will help you understand the array of career opportunities at Fidelity, identify a career path that fits your interests, passions, and strengths, and chart a course to help you grow.
  • This is a full-time hourly contact center position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.

Skills You Bring

  • Ability to establish rapport and relationships through effective communication
  • Listening and compassion skills to support the challenges of our diverse customers
  • Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)
  • Handle a variety of situations and conversations driving towards a resolution suitable for all
  • Self-motivated teammate with strong social skills who bring energy and passion to the team
  • Can type 40 words per minute and pass a standard English grammar test

The Value You Deliver

  • A passion for helping people
  • Desire for continual learning and dedication to study and apply new concepts, learning quickly and retaining information to assist with decision-making
  • Provide outstanding customer service and communication via voice or digital channels

Shifts and Hours: Monday – Friday. Training hours are 8:30am – 5:00pm EST and post training must be able to work an 8hr shift during the hours of 2:00pm - 10:30pm or 3:30pm – Midnight EST

Click to learn more about and how we support our associates

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you've always imagined.

blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at .

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to .


We welcome those with experience in jobs such as Accounting Manager, Billing and Posting Clerk, and Senior Accountant and others in the Accounting and Finance to apply.