Sr. IT Support Engineer

4 weeks ago

Clearwater, United States TD SYNNEX Corporation Full time

About the Role:

Provides daily run support for SAP, Windows, Linux, other server operating systems, and storage in highly virtualized on-premise data centers and in the cloud. May participate in on-call rotations related to critical services in multiple countries. Maintains and improves vital operational processes and procedures related to the operational running of enterprise environments.

What You'll Do:


• Acts as a 2nd level resolution support engineer for Incidents escalated by Technology Support engineers. (35%)


• Improve operational processes by tuning KPIs and SLAs for problem and/or issue resolution. (30%)


• Collaborates and assists the Major Incident process in case of large outages. (15%)


• Seeks and leverages opportunities to expand knowledge and skill base. (10%)


• Train and seek team improvement for low-level tiers like Support engineers. (10%)

What We're Looking For:


• 3 to 5 Years of relevant work experience.


• Bachelor's Degree with Systems Engineering or Related Field of Study preferred.


• Technical with Systems Engineering or Related field of study required.


• Other Education / Certifications: ITIL foundation, 6-sigma white belt, related foundational Microsoft server and Azure products certifications, Linux LPIC-1 and VMWare vSphere Foundation certification.


• Able to execute instructions and to request clarification when needed.


• Able to perform basic mathematical calculations.


• Able to recognize and attend to important details with accuracy and efficiency.


• Able to communicate clearly and convey necessary information.


• Able to converse and write effectively in English and Spanish.


• Possesses strong multi-cultural interpersonal skills.


•Possesses strong organizational and time management skills, driving tasks to completion.


•Able to constructively work under stress and pressure when faced with high workloads and deadlines.


• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.


• Able to maintain confidentiality of sensitive information


• Ability to transport 40 Lbs.


• Able to build solid, effective working relationships with others.


• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.


• Able to quickly learn new systems and technology.


• Able to use relevant computer system applications at an advanced level.

#LI-PN1

What's In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

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