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Client Case Manager

2 months ago

Upper Arlington, United States Visiting Angels Columbus West Full time

Client Case Manager

Columbus, OH


Do you have a passion for helping others and a knack for coordination? Are you looking for a role where you can make a real difference in the lives of seniors?

Join Visiting Angels Columbus West, an award-winning Home Care Company, as a Client Case Manager We are searching for a dedicated professional to coordinate and implement client services, ensuring our clients receive the highest quality care. This is a rewarding opportunity for someone who wants to feel like they are making a difference every day.


Why Join Us?

  • Impactful Work: Play a crucial role in coordinating and implementing client services, ensuring our clients receive the compassionate care they deserve.
  • Supportive Environment: Work in a supportive, fun environment with experienced, tenured co-workers.
  • Professional Growth: Develop your skills and grow within a well-established and respected home care company.


Key Responsibilities:

  • Meet with clients and families to accurately complete all admission paperwork and ensure they understand the homecare plan and their responsibilities.
  • Follow up on lead calls and conduct telephone and face-to-face interviews with prospective clients.
  • Schedule and facilitate initial and ongoing client and caregiver meetings.
  • Review services and cost of care with clients, complete client service agreements, and initial paperwork.
  • Schedule, conduct, and document home visits, collecting client feedback on caregiver performance and addressing any issues.
  • Develop and update the Plan of Care in accordance with client needs and wishes.
  • Conduct supervisory visits in the home to ensure services are provided according to the Plan of Care.
  • Effectively resolve complaints and incidents.
  • Evaluate client and employee satisfaction.
  • Recognize and reward good job performance and promote caregiver recognition.
  • Assess caregiver performance and participate in caregiver performance reviews.
  • Administer disciplinary action to caregiver employees per Agency policy.
  • Maintain positive relationships with clients and referral sources.
  • Independently respond to and resolve client complaints and concerns.
  • Maintain and order office supplies as needed.
  • Perform on-call evening and weekend duties as directed, keeping on-call materials current and managing calls in accordance with company policies.
  • Maintain predictable and regular attendance.
  • Perform other functions as deemed appropriate by the management team.
  • Maintain absolute confidentiality of all information pertaining to employees, clients, and clients’ families.


We Offer:

  • Life/work balance
  • Excellent pay with bonuses
  • Medical/Dental/Vision Insurance
  • 401(k)
  • PTO Plan
  • Holidays and Floating Holidays
  • Supportive, fun work environment
  • Experienced, tenured co-workers


To Be Considered:

  • Associate Degree in a health care related field and two years of supervisory experience in homecare is preferred.
  • Proficiency with Microsoft Office (Word, Excel, and Outlook) applications, scheduling systems, and other healthcare industry-related software.
  • Ability to listen and communicate clearly, fluently, and diplomatically – both orally and in writing.
  • Ability to remain flexible, resilient, calm, and maintain a sense of humor in all situations.
  • Present a well-groomed image that reflects the professionalism of the business.
  • Ability to plan, organize, prioritize, delegate, and accurately complete work activities within deadlines while managing interruptions.
  • Ability to work independently and proactively with minimal direction and/or supervision.
  • Ability to generate goodwill for the Agency with staff, clients, their family members, and referral sources. Demonstrate a strong commitment to client service excellence.
  • Ability to lawfully work in the U.S.


If you are passionate about coordinating and implementing client services and are looking for a role where you can make a significant impact, we encourage you to apply for the Client Case Manager position at Visiting Angels Columbus West.